Anthony Munoz Email & Phone Number

Plaistow, NH, US

Onboarding – Deliver departmental orientation to new hires. Facilitate completion of pre-onboarding and onboarding items.E-Learning – Create trainings and software simulations in Adobe Captivate and Articulate Storyline. Work with subject matter experts to record and conceptualize content.Instruction – Conduct workshops for on-the-job training skills to.

Scheduling – Coordinate and schedule recurring services for residential and commercial customers.Client Relations – Serve as point of contact for customers with periodic and/or complex requests. Consult with field technicians and management as needed.Logistics – Utilize route optimization software and skills to create itinerary for 9-15 field technicians..

Customer Service – Handled inbound and outbound calls related to scheduling, billing, consultation, sales, and technical support.Sales – Sold and upsold recurring service contracts to new and existing customers.Administration – Aided with interdepartmental overflow, including invoicing through third-party applications for commercial clients, cartographing.

Product Management – Facilitated project intake through consultation with stakeholders on product offerings, processes, and timelines.Scheduling – Scheduled and coordinated meetings and video production sessions.Video – Produced and edited educational video assets.Design – Developed graphics and interactive multimedia resources using a combination of Adobe.

Quality Assurance – Reviewed online courses for functionality, consistency, and user experience.Technical Support – Handled CRM feedback tickets and consulted solutions with stakeholders.Administration – Implemented updates to course content, resources, and verbiage in learning management system.Documentation – Created instructor- and student-facing.

Keene, NH

Tutoring – Coached students on argumentation and grammar in one-on-one sessions.Promotion – Lead and facilitated workshops for writing-intensive courses.Scheduling – Scheduled appointments based on student needs related to length, scope, and personnel.

Keene, NH

Copy Editing – Edited brochures and pamphlets for content and grammar. Writing – Wrote press releases and articles with information gathered from documents and interviews. Information Architecture – Formatted informational and news material to be submitted as web content. Web Design – Produced a blueprint layout and sitemap for potential organization of.

Keene, NH

Plaistow, NH

Master Of Arts (M.A.), Communication

Activities and Societies: National Society of Leadership and Success Concentration: New Media & Marketing

Bachelor Of Arts (B.A.), Communication

Activities and Societies: Lambda Pi Eta (Communication Honors Society), The Equinox Student Newspaper, Residential Life Hall Council.

Education record

Activities and Societies: German Honors Society