• Completing the aircraft loading checklist and the departure report on the LIR after loading is complete• Checking the inbound LIR to ensure that all loads for that airport are unloaded.• Checking for any load irregularities compared with the inbound LIR.• Completing an aircraft irregular load report (AILR) whenever an irregularity is found with an inbound load and submitting it to the appropriate departments.• Monitoring the loading of the aircraft until hold doors are closed.• Working with load control personnel to resolve any discrepancies with the load or the load instruction report (LIR).• Stopping the loading of that hold until any discrepancy has been resolved.• Ensuring that the load in a pre-loaded aircraft is safe and secure.• Ensuring that the destinations, weights, container numbers and pallet numbers correspond to the LIR.• Ensuring that all loads are in the correct position according to the LIR.• Double-checking around no-fit positions to ensure that the locks are raised.

• Coordinate and liaise between multiple departments to ensure smooth operation• Ensuring staff and passenger adhere with airport regulations and airline policy and procedures• Handling passenger’s inquiries and diffusing complaints in a proficient and courteous manner• Dealing with passenger’s inquiries about flight departure and arrivals.• Coached team members to deliver hospitable, professional service while adhering to set service models.• Created customer support strategy to increase customer retention.• Assisted with preparing information required for quotes and addressed potential service concerns.