Alice Vaught Email & Phone Number

I oversee the Implementation Team at Powerhouse Dynamics. My team of Implementation Specialists work to ensure successful delivery on all projects for our customers. I am the program manager for all active projects, deliverables, timelines, and budgets as well as an escalation point for my team, and the Sales, Installation and Support teams.

Newton, Massachusetts, United States

Newton, Massachusetts

• Responsible for the day to day operations of the office including employee benefits administration, supply management, and logistical support for company operations• Chair of Culture Club, interdepartmental committee dedicated to company culture - Administers, tracks and analyzes biannual Employee Satisfaction survey - Plans and coordinates company-wide events including summer outing, holiday party, weekly socials, corporate volunteering and special events - Developed a new training program for on-boarding employees • Supports the entire management team using operations skills like Salesforce and project management to move along special projects in Marketing, Business Development, Sales, Operations and Engineering - Developed a custom project management tool in Salesforce for Operations• Point of contact for vendors and partners, placing orders, billing and questions

Brookline, Ma

Hired into the Operations department and promoted four times into current role overseeing software development, database administration, and customer success. Responsible for the quality and accuracy of over 13,000 program listings on company’s website as well as third party licensing partners. o Increased efficiency of annual data clean up project, cutting 60% of the time year over year. Oversaw off shore software development team using Agile methodology and JIRA o Transitioned company from an on site developer to a remote team, cutting development costs by 50%. Resident Salesforce expert, customizing database and reporting for sales and marketing o Oversaw the implementation of a custom API between our custom database and CRM (Salesforce) so that the sales team could access all the information needed from one portal Recommended to upper management that Customer Success report to Operations o Established Customer Service protocols and guidelines to minimize training time and improve client satisfaction

Brookline, Ma

*Maintained a digital database with over 50,000 records: fact checking, streamlining, running reports, creating contact lists, adding/deleting records*Managed TeenLife's use of Salesforce*Provided support to website visitors, members and advertisers using our website and resources*Provided support to sales and marketing staff*Trained staff to use new technology*Supervised interns and contractors

Wellesley Hills, Ma

*Assisted Program Director in maintaining relationships with partner high schools through regular correspondence, meetings and other events including professional development for teachers and administrations and enrichment programs for students, draft and maintain contracts between MassBay and partner high schools.*Maintained financial records for orders and travel expenses*Planned professional development days, info sessions for educators, parents and students

Amherst, Ma

*Performed various clerical responsibilities such as typing, filing, database management, answering phones, making copies, sending faxes, publicity and making appointments*Assisted with the coordination of 100 students seeking exchanges*Created a training binder for future student coordinators

Amherst, Ma

Assisted in advising and schedule selection during freshmen orientation and transfer orientation, in the summer and during January break.*Oversaw the organization and management of all student files *Interacted with various offices around campus for distribution of student files and information

Ba, English, Education

Activities and Societies: Vocal Suspects, co-ed a capella group - Business Manager 2 years | UMass Theater Guild - performer 6 shows.

High School Diploma

Activities and Societies: Co-president of Westford Academy Theater Arts (WATA) Student Board 2004-2005, Chorus 4 Years Theater 4 Years.