Assist Veterans with navigating benefits processes, identify potential resources and assist with day-to-day operations of the Veterans Memorial office. Help troubleshoot medical billing issues with Veteran, Surviving Spouses of Veterans, and others in the Veteran Community.Help Veterans and Veteran family members order discharge documents, medical and service records from the National Archives.As a Chapter Service Officer of the Disabled American Veterans, assist with Applications… Show more Assist Veterans with navigating benefits processes, identify potential resources and assist with day-to-day operations of the Veterans Memorial office. Help troubleshoot medical billing issues with Veteran, Surviving Spouses of Veterans, and others in the Veteran Community.Help Veterans and Veteran family members order discharge documents, medical and service records from the National Archives.As a Chapter Service Officer of the Disabled American Veterans, assist with Applications for Disability Compensation, Veteran Pension, Dependent Indemnity, Survivor’s Pension, Burial Benefits. All services are provided at no cost to the Veteran or Veteran family Member Show less

Assist individuals with disabilities to obtain services necessary to enter or re-enter the workforce.

*Provided clerical support to the Therapeutic Supported Employment Services (formerly known as Compensated Work Therapy), Supported Employment, and Transitional Residence Program staff and program participants.*Entered Notes into the Veterans Administration"s Computerized Patient Record System.*Served as departmental Safety Officer completing monthly inspections and providing regular safety training to staff and program participants.*Assisted with the preparation of the… Show more *Provided clerical support to the Therapeutic Supported Employment Services (formerly known as Compensated Work Therapy), Supported Employment, and Transitional Residence Program staff and program participants.*Entered Notes into the Veterans Administration"s Computerized Patient Record System.*Served as departmental Safety Officer completing monthly inspections and providing regular safety training to staff and program participants.*Assisted with the preparation of the accreditation self-studies*Prepared both scheduled and ad hoc reports for the Program Manager.*Provided orientation briefing to program participants*Provided Job Search training to program participants*Helped program participants to create resumes for their job search*Provided program participants with training on interviewing techniques*Taught program participants basic computer skills*Assisted program participants with navigating hiring processes with both federal and private employers. Show less

*Resolved customer complaints and answered questions regardingpolicies and procedures.*Supervised the work of office employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.*Provided employees with guidance in handling complex issues & in resolving escalated complaints.*Implemented departmental policies, procedures, and service standards.*Interpreted and communicated work procedures and company policies to… Show more *Resolved customer complaints and answered questions regardingpolicies and procedures.*Supervised the work of office employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.*Provided employees with guidance in handling complex issues & in resolving escalated complaints.*Implemented departmental policies, procedures, and service standards.*Interpreted and communicated work procedures and company policies to staff.*Discussed job performance problems with employees to identify causes and issues & to work on resolving issues.*Trained employees in job duties or company policies & arranged for training to be provided when appropriate.*Evaluated employees' job performance and conformance to regulations and recommend a proper personnel action.*Reviewed records or reports about activities such as production, payroll, or shipping to verify details, monitor work activities or evaluate performance.*Interviewed potential employees. Show less

*Assisted job seekers to find employment through the use of Workforce Solutions and other resources. *Assisted employers in finding qualified employees to meet current and future needs.*Provided classroom training to job seekers on resume building, interviewing techniques, use of job matching software, and completion of employment applications.*Case managed employment needs for individuals transitioning from public assistance to self-sufficiency.

*Provides superb customer service to those seeking quality furniture and matresses in Northeastern Texas and Southern Oklahoma.

Identified, screened, and assisted medical professionals and students in certain medical disciplines with their applications to become commissioned officers in the Navy. I worked with both active duty and reserve programs.

Supervised non-clinical functions of afloat medical facility with 14 ICU beds, 44 primary care beds, and 6 ORs. Scheduled and tracked out of facility care for 1100 employees and coordinated disability processing.Active in Equal Opportunity Programs, coordinated cultural celebrations and provided guidance to company on military equal opportunity complaint handling and resolution.

During the temporary assignment of Patient Administration Officer to another department, supervised all hospital record keeping, coding, decedent affairs, birth registrations, military disability processing, and patient transfers for the Naval Hospital and three branch health clinics.

In western Afghanistan, I assisted the Afghan National Army by providing training on medical administration, supply chain management, and nutrition through innovative use of available supplies and resources.

Reviewed consults for healthcare outside of military network for patients enrolled to Naval Hospital Bremerton, its three branch clinics, and all Navy ships requiring care. Located the most appropriate source for care and ensured that consults would meet specialty referral guidelines, access standards, and had all required clinical data included. Developed process which was adopted for entire west coast region to intergrate notes from specialty providers into computerized patient record to… Show more Reviewed consults for healthcare outside of military network for patients enrolled to Naval Hospital Bremerton, its three branch clinics, and all Navy ships requiring care. Located the most appropriate source for care and ensured that consults would meet specialty referral guidelines, access standards, and had all required clinical data included. Developed process which was adopted for entire west coast region to intergrate notes from specialty providers into computerized patient record to provide feedback to providers. Show less

Supervised the military and academic development of 1300 dental assisting students per year, Served as the American Dental Association accreditation officer, curriculum monitor, and local database manager for the Air Force Technical Training Management System.

Taught Sailors entry level dental assisting, first aid, and administrative skills. Supervised instructor scheduling, revised curriculum and wrote test questions to measure student progress. Class size ranged from 10 to more than 70 dependent upon manning requirement.

Provided chairside assistance to a variety of dental specialties, supervised other general assistants and provided dental cleanings to patients under the direction of military dentists.

Assisted general dentists chairside, exposed radiographs, made diagnostic impressions, processed/sterilized dental instruments.