Amy Carrillo Cotten Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

• Assess engineering organizations to identify areas for improvement and growth.• Provide targeted recommendations to improve business value for engineering organizations.• Collaborate with engineering leaders to successfully implement desired changes.

• Defined and implemented an organizational framework for engineering experience goals, OKRs, prioritization, and success metrics. Spearheaded change management efforts to socialize the DevEx value proposition across all levels, from engineers to executives. Led the rollout of this unified framework for evaluating engineering effectiveness across seven business units, achieving 3X of target adoption within six months.• Built 'Voice of the Engineer' program and provided data-driven insights to executives and stakeholders; used data analysis to identify an initial $19M efficiency and cost-savings opportunity and deployed the technology solution.

• Led team of Technical Product Managers and Product Owners to build digital products across the Support and Customer Success value stream to increase recurring revenue, scalability, and reduce costs• Defined the end-to-end vision and strategy, engaged with executive stakeholders to align with business goals, and implemented the product centerpiece of the transformed Services and Support experience, driving a $14M cost savings over three years.

• Supported the VP of Digital Transformation, including business case preparation, executive communications, and board presentations.• Developed the Customer Success strategy, including technology roadmap, organizational design, and ways of working that have resulted in low-single-digit churn rates in ARR.• Rescued a failing financial reporting implementation and mitigated $4M in delays while introducing new agile ways of working.• Implemented an AI-powered inventory management system, enabling a 6% increase in revenue margin by using expert problem-solving, collaboration, and prioritization skills after seven other project managers had failed.

• Managed the technically complex implementations of an early Machine Learning SaaS product in a start-up environment. Created operational process improvements that reduced average implementation time by 50%.

Master Of Business Administration - Mba, Organizational Leadership

Bachelor'S Degree, Economics/International Studies

Education record