Amy Casebolt Email & Phone Number

Seattle, Washington, United States

- Manage Organizational Onboarding Program- Internal Consulting. Conduct business-driven learning needs analysis and develop detailed KSA action plans- Serve in Diversity, Equity, and Inclusion organizational advisory Task Force. Accordingly, work with internal equity teams and external consultant on equity planning, initiatives, and training- Facilitate Instructor-Led Training (ILT) and Virtual Live Training (VLT) for Onboarding. DDI Facilitator for Communicating with Impact class, facilitate about 16 participants once a month- LMS Administration (UKG Pro)- Survey Design. Employee pulse survey of about 600 employees to identify learning needs and desires- Research and present employee development options that meet business challenges- Create and manage employee development programs such as On the Job Training and Mentoring Program- Work with vendors such as Microsoft to provide employee training series on Microsoft Apps- Conduct measurement and analysis of the impact of training and employee development programs- Support departments in quality improvement, such as Plan Do Check Act (PDCA) cycles- Support planning, production, and facilitation of Leadership Learning Events- Instructional Design

Seattle, Wa

- Re-vamp systems training (JIVA) through needs analysis. Facilitated the new systems training- Support the software training needs of different business partners (Utilization Management, Care Management, Transitions of Care) by facilitating the development and delivery of requested training topics- Create and facilitate ad hoc courses (for example, D3 Fax System) for key business partners- Create Divisional Onboarding Program, needs analysis through kickoff and implementation- Onboard new staff and provide ongoing training and support to over 120 employees who use a web-based system to document the work they do with, and on behalf of, CHPW’s members- Create and maintain process to ensure that training documentation and learning tools are streamlined, standardized and always up-to-date- In partnership with subject matter experts and CHPW’s Learning and Development partners, create organization-wide e-learning according to business needs

Greater Seattle Area

- Promoted to Barista Trainer within 6 months- Certified in the intricacies of hand-crafted beverages, customer connection and how to train baristas- Successfully re-implemented company standard for better workflow in my store- Resolved customer concerns quickly and positively in a fast-paced environment

Greater Seattle Area

- Member of the Limeade Institute research team. Goal of enabling organizations to invest in the employee experience through holistic well-being- Created whitepaper on how managers can manage well and the support they need to do so and presented findings to inter-departmental team- Partnered with Brand Manager in the development and administration of 3000-participant inclusion survey- Developed and conducted 1-hour inclusion training with Brand Manager with 250 participants- Researched cultural competence at work and presented findings to inter-departmental team- Collaborated with Data Scientist in qualitative research comprised of 3 personal interviews to discover any bias in survey results. Goal of accurate evaluation and updates to Limeade assessments

Sacramento, California Area

As Team Lead for Claims Customer Service of a 30,000 member self funded health plan:-First point of contact by phone for 30,000-member Health Plan for all patients and health care providers -Interviewed, on-boarded, trained, and coached 5 claims customer service representatives-Created and implemented effective cross-departmental communication techniques-Within a year and a half, promoted to Team Lead during an organizational change-Developed and updated my team’s training protocols, workflows, and policies and proceduresAs Care Management Support Specialist:-Supported Care Management Team of self-funded employee health plan. Responsible for answering questions from Provider's offices and patients asking about Prior Authorizations: whether they are required and the process to attain them. -Case management data collection including outbound administrative calls, data entry, storage, scanning, and mailings. -Communicated with clinics, providers, and health plan members in a timely and professional manner-Worked with team to accumulate data for health plan monthly logs, audits, project improvements and other reports. -Responsible for adherence to Quality Management Program

Sacramento, California Area

Before being promoted to Administrator, performed Assistant Administrator tasks such as maintaining resident database, answering incoming calls, acting as point of contact for residents and their families, and networking with vendors and referral agencies.As Administrator, responsible for all aspects of 45-bed Memory Care Assisted Living Community. Accountable first for the safety and well-being of the residents. Additional responsibilities included:-Taking over as a positive leader during a time of organizational change-Assisted closely by the Resident Care Coordinator, assuring overall well-being of residents and staff and the resulting well-being of the memory care community as a business-All aspects of human resources, marketing, resident accounts and balances-Staff on-boarding, development, and dispute resolution-Ensuring all State Licensing requirements were met or exceeded-Maintaining positive, open relationships with all residents and their family members

Green Bay, Wisconsin Area

As a Patient Accounts Representative:Hospital Medicare Billing-Corrected all claim errors before sending to insurance company per policy guidelines-Analyzed Medicare denials and processed accurately in order to maintain correct account balance-Trouble shoot account and claims issues with patients and Medicare to ensure correct account balances and billingClinic Patient Accounts-Maintained patient accounts by setting up and maintaining budget plans according to company guidelines-Problem-solved account and claims issues with patients and insurance companies. -Worked with Customer Service Representatives (CSR) and Coders to maintained correct billing and demographic information-First point of contact for CSR questions and issues-Acted as a reference for Central Business Office problem-solving and resource for Providers regarding issues and questions on insurance and government program paperwork

Master Of Arts - Ma, Industrial-Organizational Psychology, 3.82 Gpa On A 4.0 Scale

I came to graduate school after many years in the work world because of a difficult work experience. In talking with people, I find this.

Bachelor Of Arts (Ba), Health Care Management, 3.96 Gpa

Associates, Health Care Business Services