• Conduct client interviews assessing needs and recommending corporate travel automation customization• Implement online booking tools for new and existing clients, work with client to create a user friendly and effective travel policy for their company • Create custom data feeds in Concur per client requirements • Conduct performance testing on travel booking tools prior to company roll out • Coordinate and conduct online and in-person demonstrations and training of Concur Travel and other travel-related automated systems • Manage Concur and Deem online booking tool queues and manage clients’ online booking special requests and modifications• Provide support and customer service for Concur Travel related issues for clients and supporting travel agents and staff• Special projects and project management

Provide technical support and training for corporate travelers utilizing online booking tools including Concur, GetThere, and NuTravel. Make professional and accurate business travel arrangements for corporate accounts including air, car, hotel, and ground transportation reservations.

Monitor service standards of travel providers: travel agencies, airlines, hotels, car rental and other service providers and implement corrective action as appropriate.Responsible for identifying carriers and agencies capable of providing the service level necessary to support the expeditious and cost effective movement of ARM travelers and maintain productive relationships with each.Responsible for providing written and oral communication regarding Company travel requirements, updates, and instructions to all employees across the US, Europe, and Asia.Develop recommendations concerning global travel policies, air transportation policy and procedures for management review.Generate and collate global ARM travel statistics to identify spend patterns and make recommendations for improvement.Provide online booking tool support and training for two different systems.Monitor and update online booking system to reflect changes to personnel including creation of new accounts.

Sole onsite agent responsible for arranging air, rental car, hotel, and airport transportation for all US employees including top executives and VIP's to domestic and global destinations.Create rules and scripting to provide seamless booking for back-up agents.Provide unparalleled service to travelers by providing prompt, accurate and professional communication through phone, email, and face-to-face exchanges.Track and utilize unused e-tickets for exchange toward future trips.Coordinate and arrange group travel utilizing airline group discounts.Provide online booking tool support.Responsible for identifying and establishing beneficial relationships and contracts with air, car, hotel, and ground transfer providers Compile weekly travel reports for management review and provide detailed explanations and suggestions for improvement.

Responsible for arranging global travel for multiple corporate accounts in compliance with each company's policies.Apollo bookings included air, rental car, hotel, and train arrangements.Provide quality service to travelers through phone, email, and face-to-face exchanges.

Responsible for arranging global travel for multiple corporate accounts in compliance with each company's policies.Apollo bookings included air, rental car, hotel, and train arrangements. Provide quality service to travelers through phone and email exchanges.Part of a team that created custom check rules and scripts.