Amy Cato Email and Phone Number

• Salesforce CRM administrator for TippingPoint global accounts, managing all updates and changes in production environment.• Managed TippingPoint Entitlements global support mailbox in addition to technical support tickets. This role worked closely with customer’s Technical and IT teams. Troubleshoot concerns, provide analysis of deficiencies; offer solutions to conclude and/or implement corrective action.• Responsible for processing and auditing of new and renewal daily orders from all countries. Manual correction to sales order and contract was often required to maintain consistency with confirmed purchased order to avoid interruption to customers license updates.• Conducted a review of all new accounts daily to confirm data integrity of customer hardware assets and software licensing. Verified all relational platforms met constancy. • Generate customer asset inventory reports formatting the data into an organized Excel format for sales engineer, and/or Channel Partner outlining all relevant data for personalize solutions.• Identified unexpected license risks and complications; proactively work with support and technical teams in resolving critical license interruptions.• Approve, process, and update Salesforce data for all Return Merchandise Requests (RMA) for TPS hardware, modules, transceivers, and accessories in accordance with maintenance requirements. • Created self-help guides for new users outlining the entitlement process when requested.• Sustained knowledge on hardware and license updates, documenting changes to workflow for Subject Matter Expert (SME) file.• Accomplished a successful record in entitlement operations automation by identifying data system problems, and documenting findings and solutions for team.• Stakeholder on all R&D projects defining and testing license compliance and virtual systems limitations.

• Responsible for strategic HR processes with an emphasis on comprehensive reporting.• PeopleSoft Administrator managing employee updates, performance, as well as recruitment focusing on compensation, benefits, and training requirements.• Worked with partners at Cox radio stations in Texas, Oklahoma, and Alabama for their reporting needs. • Supported three system migrations within 2-year period: Lawson to ADP then ADP to PeopleSoft.• Collaborated with IT and corporate project teams on conversion of weekly payroll to biweekly payroll in conjunction with creating a parallel system of records using FileMaker Pro to ensure data integrity.• Responsible for tracking company-wide employee performance evaluations, schedules, and report analysis.• Submitted monthly metrics and employee performance to management.• Formatted and maintain PDF HR benefit and safety fillable forms for company Intranet.• Shared responsibilities with on-boarding process of all new hires.