Amy Chenoweth Email & Phone Number

Fort Knox, Ky

Resolve problems by clarifying issues, researching and exploring answers and finding alternative solutions. Implements solutions and escalates unresolved problems. Fulfills requests by clarifying desired information, completing transactions and forwarding request. While working with Defense Enrollment Eligibility Reporting System (DEERS)/Real-Time Automated Personnel Identity System (RAPIDS) Service Desk, Web-Does and Beneficiary Support Tool (BST) systems in correcting or explaining/assist the Service Members, Veterans and their family members in areas other than those questioned. Provided first call resolution for Field Support to Verifying Officials, Site Security Manager, and Project Officer in assisting in updating and correction service member’s records.

Fort Knox, Ky

•Directly handled over 3,900 calls in regards to benefits, eligibility, and account setup and service record inquiries. Assisted in training newly assigned CSR’s.•Maintains proficient knowledge, skills, and abilities with DMDC applications; Service Desk, Web-Does, Beneficiary Support Tool (BST), RAPIDS, DS Access station, GIQD and QA Tools. •Designated to serve in the capacity of an advisor by senior leadership within the DSO when leadership is unavailable to assist current leadership during high call volumes. •Consistently sought out by peers for my knowledge and to assist with complicated call resolution and issues when leadership is not available. •Completed the Defense Enrollment Eligibility Reporting System (DEERS)/Real-Time Automated Personnel Identity System (RAPIDS) Verifying Official Training Course.

Us Military Posts In The Pacific

• Oversaw manpower distribution for 10 departments ensure proper staffing needs to man US Army Medical Readiness requirements• Processed and maintained accountability for over 500 personnel for medical extensions and transitions from military service• Oversaw the professional development of 5 staff members in a medical organization that supported US Army, US Army National Guard, and US Army Reserve personnel in transition from active service

Various Locations

• Conducted Equal Opportunity training for over 500 personnel in preparation for pre/post operational movement• Conducted cross training within the HR office to ensure everyone within the field understood new requirements, policies and procedures• Oversaw the professional development of 10 personnel in all aspects of processing and procedures for a Human Resources department; pushed them to complete all goals set while in a high temp environment

Various Locations

• Conducted personnel accountability training to 111 clerks in HR systems and recruiting systems • Redesigned the departments strength report, providing an efficient, precise accountability of a force of 93K personnel

Various Locations

• Conducted new hire training for over 30 individuals in the HR personnel actions and accountability functions• Managed all systems functionality, personnel actions and accountability administrative functions for over 2K military personnel •Conducted extensive analysis of existing Human Resources organizations and developed management plans to update all policies, procedures, services, programs, and operations.

Various Locations

Bachelor Of Business Administration (Bba), Criminal Justice

Human Resources Assistant Course

Unit Postal Clerk

This is a military course for Postal Operations.

Equal Opportunity Course

Retention Training Team

Warrior Leader Course

This course is a Military Leadership and Development Course

Human Resources Advanced Leader Course

This course is a Military HR Leadership and Development Course

Manager Development Course

This course is a Military Leadership Course

Human Resources Specialst Course

Activities and Societies: Adjutant General Corps' Regimental Member (Human Resources) and have received the COL Manning Achievement Medal.