• Incident (Helpdesk), Change and/or Problem Management on customer enquiries through Fujitsu Care-line & Web mail on laptops/PC products.• Part of the team to perform technology service level improvement.• Provide aftersales support to ASP (Authorized Service Providers)/Contractors/Vendors in the Asia Pacific Region including Australia and China. • Verify and validate monthly ASP reports• Support changes and initiatives to improve Support Services delivery, inline with customer… Show more • Incident (Helpdesk), Change and/or Problem Management on customer enquiries through Fujitsu Care-line & Web mail on laptops/PC products.• Part of the team to perform technology service level improvement.• Provide aftersales support to ASP (Authorized Service Providers)/Contractors/Vendors in the Asia Pacific Region including Australia and China. • Verify and validate monthly ASP reports• Support changes and initiatives to improve Support Services delivery, inline with customer expectation and Fujitsu PC Asia Pacific procedures. Show less

• Attend to customer’s complaint and feedbacks via emails and survey forms. • Liaise with service manager on customer’s concern• Conduct telephone survey with customers that visited showroom and service centre• Assisting General Manager with ad – hoc duties. • Assist in the quarterly Customer Service Survey Lucky Draw.• Assist in company’s events like the Annual Service CR Conference Meeting