Amy Combs Email & Phone Number

Oversee the daily operations of the Guest Service team to ensure excellent customer service is provided to all guests; Develop and implement strategies to improve customer service, including training and development of Guest Service team members; Monitor customer feedback and take corrective action when necessary; Manage the day-to-day operations of the Guest Service team, to include hiring, scheduling, and performance management; Ensure all customer service policies and procedures are adhered to; Ensure that customer queries are answered in a timely and professional manner;Monitor and ensure compliance with all local, state, and federal regulations; Maintain accurate financial records related to Guest Service operations; Prepare regular reports and updates for upper management on customer service operations and performance; Participate in weekly meetings with upper management to discuss customer service strategies and goals

Winston-Salem, North Carolina, United States

Observe, evaluate, and coach hosts to deliver friendly, superior guest service which focuses on show; Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback; Deliver on-the-job training (OJT) programs and materials; Drive measurement based continuous improvement of OJT; Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions; Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines; Complete, review, and maintain all training documentation including OJT, new hire and performance documentation; Works with Store Manager/Director to ensure that a schedule is written to provide the desired level of guest service within established labor guides; Process guest orders, including performing functions of cashiers or guest service clerks; Perform guest service desk functions as needed; Ensure that an accurate daily cash count is completed; Ensure bank deposits are completed daily according to policy; Monitor and analyze audits according to company guidelines; Monitor and enforce all Front Porch policies related to Asset Protection and Shrink Control; Ensure the security of the office and store funds; Maintain supplies needed for Front Porch according to budget

Winston-Salem, North Carolina, United States

Engage customers in meaningful conversations regarding their financial needs and goals, identifying consumer products, services and digital solutions, including online banking and mobile applications; Open and service personal consumer and business accounts; Identify referral opportunities for more complex business accounts, including deposits, loans, business online banking, and treasury management and merchant services; Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible; Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed; Actively promote teamwork, leading by example and taking initiative to assist others; Process account transactions accurately and efficiently to minimize errors and reduce fraud; Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members; Follow bank policy, procedures and guidelines to protect customers and bank assets

Winston-Salem, North Carolina, United States

Handle and oversee activities to support cashier (retail verification, loans, pick-ups, etc.); Ensure that an accurate daily cash count is completed; Process guest needs such as money orders, stamps, lottery tickets, etc.; Ensure the security of the cash office and store funds; Maintain accountability standards of cashier tills; Maintain supplies needed for front end and cash office; Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy; Maintain daily front-end schedule to ensure proper guest service level throughout the day; Process guest orders as needed to ensure the No Noticeable Wait policy is followed and consistently implemented; Perform all other duties as assigned by management.

Cary, North Carolina, United States

Process daily postings of ACH debits and credits including but not limited to processing exceptions, returned items, and periodic payments; Load new or edit existing ACH originations; Post daily inclearing share draft file including exceptions; Assist branch and call center staff in researching cardholder issues and requests; Process incoming and outgoing wires; Complete interdepartmental work orders within service standards; Assist the branch and call center staff in researching deposit and account operationsissues; Input, sort and track operations data as needed utilizing Microsoft Excel and/or Microsoft Access; Post operations transactions and journal entries; Maintain current records and source documents in electronic format; Serve as a back-up for co-workers as necessary

Raleigh, North Carolina, United States

Service customers or prospective customers via inbound telephone calls; provide first call resolution for all retail banking inquiries, commercial inquiries, online banking (business and retail), fraud, forgery, ID theft, and policy and procedure questions; identify potential cross-sell opportunities and refer to the appropriate sales area; address complaints and rectify issues by clarifying information, analyzing accounts and offering solutions

Compile deposit and loan information to comply with time sensitive account verification requests from various companies and agencies including but not limited to Social Security Administration, Medicare, and Medicaid; Ensure compliance with Reg D & Reg CC by reviewing and monitoring regulatory holds placed by branch associates; Correct improperly placed Reg CC holds and re-disclose appropriate disclosures to the customer; Decision Reg D violations and close or change the account to an appropriate plan and re-disclose to customer; Post customer deposits and close accounts as requested by the customer via US mail or fax; Maintain account status updates via customer contact or written notification; Post debits, credits, and transfers of funds between accounts and institutions by customer request

Process monetary transactions including: deposits, withdrawals, loan payments, transfers, cash advances, etc. through Margo; Review ATM deposits for accuracy and approval through V Soft; Validate member records and documents through Image; Answer questions pertaining to members accounts or regarding products and services; Update customer information

Greensboro/Winston-Salem, North Carolina Area

Examine mobile deposits for accuracy and approval; conduct verification of ATM/ITM (Interactive Teller Machine) deposits; group currency by denominations and strap accordingly; sort incoming mail and allocate throughout the credit union; post monthly payments to loans; process auto loan payoffs

Greensboro/Winston-Salem, North Carolina Area

Answer questions pertaining to members accounts or regarding products and services; process transactions including: balance inquiries, withdrawals, transfers, and loan payments; identify opportunities to refer products and services that would benefit the members financial well-being; address complaints and rectify issues by clarifying information, analyzing accounts and offering solutions; assist members by computer chat service and through ITM (Interactive Teller Machine); update customer demographics; document pertinent call information

Greensboro/Winston-Salem, North Carolina Area

Process transactions including: balance inquiries, deposits, withdrawals, transfers, loan payments, and cash advances; identify opportunities to refer products and services that would benefit the members financial well-being; perform end of day tasks such as: balancing the coin machine, printing daily reports and processing check deposits through Check 21 system to the Federal Reserve; complete vault procedures including: balancing currency and accurately notating vault deposit and withdrawal activity; re-load TCD’s (Teller Cash Dispenser); balance and prepare teller drawers; create cash order and cash shipments to and from feds

Greensboro/Winston-Salem, North Carolina Area

Provide quality service to patients at all stations: Drop-Off, Production, Drive Thru, and Pick-Up; Accurately and efficiently prepare prescription orders; answer phone calls; enter patient, prescription, and insurance information into company system; ring out customers for their prescriptions

Greensboro/Winston-Salem, North Carolina Area

Open and close store; supervise, direct and follow up on staff and their responsibilities; delegate tasks to employees; merchandise product, assemble displays and position signage; unload and stock shipment; balance all registers, make deposits and prepare change orders; acknowledge and resolve customer service issues

Greensboro/Winston-Salem, North Carolina Area

Open and close store; provide quality service to customers at all stations: order placement, dine in, make table, cut table and check out; supervise, direct and follow up on staff and their responsibilities; prepare dough and restock all toppings at the make table; wash dishes; handle and oversee all cash functions; count all registers, make deposit and gather change orders; acknowledge and resolve customer service issues

Greensboro/Winston-Salem, North Carolina Area

Answer telephone calls and accurately place customers’ orders; ring out customers’ for their orders at pick up and take payments over the phone; balance cash register; restock supplies and fold pizza boxes

Criminal Justice/Police Science

High School Diploma, High School/Secondary Diplomas And Certificates