Interlibrary Loan And Circulation Assistant
CurrentInterlibrary Loan AssistantPlace holds for items within CCS for all patrons using Polaris Leap Place holds for items not within the CCS system in the OCLC Worldshare Database for Wilmette and Kenilworth patronsTrack these holds by monitoring OCLC daily, receiving OCLC items and routing the items to patronsSend OCLC items requested from external libraries to fill their patron holdsReceive items from other CCS libraries and route them to patronsGenerate pick list reports daily. Pick items from our shelves and route them to internal patrons or external librariesGenerate “Clean Hold Shelf” report weekly and work with patrons and libraries to resolve the issuesManage multiple book clubs for Wilmette residentsHandle various issues that come up throughout the work dayCirculation Desk AssistantCheck materials out to patronsCheck materials in from the drop boxes. Route materials to shelving and interlibrary loan departmentsAssist patrons with new library cards, lost items, items on hold, placing holds and any other questions they may haveFill out claims returned forms, lost and paid forms, and missing forms when appropriate. Check shelves to confirm the item is missing before filling out formsCollect payment for fines and lost materialsRoute items on hold for Wilmette patrons to the hold shelf. Remove expired holds and reroute themSwitchboard operator Answer switchboard and route calls in a polite and efficient manner. Check books in from book drops and route accordingly. Contact Facilities staff with maintenance and monitor requests. Make announcements about closing, weather and other.
