• Acted as Product Owner on client’s behalf for front-end development of a sales tool. Prioritized product backlog, wrote user stories, and acceptance criteria. Conducted sprint planning and retrospective.• Produced various media for clients, including videos, slide decks, sales talking points, and badges.• Coordinated migration to new project management tool, developed new processes, maintained corresponding documentation, and conducted trainings.

• Managed client’s press and support inboxes. • Managed client website redesign, to include eight foreign language sites.• Updated and maintained client website.• Formatted and posted press releases and blogs on behalf of client.• Acted as Administrator for large Slack account on client’s behalf and managed migration to new Slack workspaces. • Conducted end-user interviews as research for a new member portal.• Produced media for clients, including videos, slide decks, sales talking points, and badges.

• Managed resident survey projects for local government clients and assisted with custom projects. • Projects included survey customization, sampling, data analysis, report writing, and creation of presentations.

• Analyzed and rated specific webpages per client guidelines to ensure webpages are accurate, relevant, and interesting.

• Responsible for project tracking and coordination in support of E9-1-1 data transmission for over 80 customers. • Ensured data quality of database containing over 12 million records. • Implemented new customers in existing regions, as well as existing customers into new market regions.• Conducted external customer and internal Data Analyst training, and maintained corresponding documentation. • Problem-solved technical aspects of data cleanups for customers. • Implemented automated processes to reduce data errors. • A catalyst for software and database enhancements saving $80,000 per year. • Approved quality assurance test cases for software and database enhancements. • Provided technical support during software/ database upgrades. • Database SME.

• Maintained E9-1-1 data; point of contact for 9-1-1 data issues• Researched and resolved several hundred data errors daily. • Supported data transition for a new customer. Defined and drafted corresponding processes and procedures documentation. • Provided Change Requests to customer-facing software and in-house proprietary database. • SharePoint SME.

• Technology support and maintenance of research and sales database• Tested new functionality• Provided software support for clients. • Data entry and additional computer-related tasks. • Conducted confidential phone exit interviews for client companies. • Trained interviewers and documented procedures.

• Maintained a multi-terabyte image archive to support the creation of the Guide Star Catalog II, used to guide the Hubble Space Telescope. • Compressed and digitized images, performed data-quality assurance• Migrated images among various media types and operating systems. • Trained and checked the logic of customized decision tree software. • Designed and maintained web pages.

• Investigated global mineralogy of Asteroid 4 Vesta (second largest asteroid) using Hubble Space Telescope images. • Compared with mineralogical content of laboratory meteorite samples.