Amy Dodds Email & Phone Number

Responsible for the creation, coordination and delivery of the bank's training and development programs for all associates at all 17 locations throughout PA, WV and MD. Develop and maintain the onboarding process for new hires and work with various departments for systems access and specialized training. Formulate training policies and schedules based on identified training needs, production processes, business systems or changes in products, procedures or services. (Navigator Checking and URLA) Develop training guides and identify training solutions for associates. Screen, counsel and recommend employees for participation in internal and external training programs. Identify the developmental needs of staff; coach, mentor or help others to improve their knowledge and skills. Designed and created a customer Onboarding process that would build customer relationships and increase staff production. Proudly work on the transition team to integrate Dollar Bank philosophies into daily operations. Designed and implemented ancillary training programs to complement those introduced by Dollar Bank. Implemented Dollar Bank soft skills program during the transition process. Maintain records for all staff and coordinated rosters for effective transition to Dollar Bank.

Usa

The customer is our priority at Citizens Bank: knowing the customer and their needs to help them achieve their goals. This is accomplished by identifying and maintaining a quality network of customers and business relationships for mortgage lending opportunities. Proactively researching the needs of existing and new customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing. drive sales through outstanding customer service, build a book of business, maximize personal productivity and professional development.

Greensburg, Pa

Coordinate with vocational and occupational rehabilitation professionals as business development specialist providing format and instruction of employment plans for physically and cognitively impaired individuals. Profile client skills and abilities and collaboratively explore job opportunities. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Guide clients through mock interviews and help build resumes that effectively highlight their value.► Identify suitable employment on a case-by-case basis; attend open houses and job fairs to network with participating employers in need of compatible labor. ► Manage a caseload of approx. 15 clients each month maintaining an above average hire rate.

Developed and launched three team-based afterschool summer enrichment curriculums under grants provided to the 21st Century Learning Center. Screened, hired, trained, and supervised 18 lead program instructors and 35 teachers and aides. Ensured classroom quality control and delivery of uniform lesson plans. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Executed a $4.5MM grant in compliance with governing policies; managed and allocated funds to salaries, curriculum, and outreach. ► Marketed to a demographic of at-risk children from middle and lower class families; provided education cultivating a respect for academic growth, career planning, and identifying inborn talent. -- Emphasis on STEAM industries: science, technology, engineering, art, math.► Created promotional campaigns and associated marketing collateral; purchased radio media advertising and 30 second infomercials, providing creative input; met all enrollment and attendance goals: assisted 1,200 children over three years. ► Worked with community partners to form beneficial relationships that support program continuity after grant resources deplete.

Pittsburgh

Originated and managed new loan production and sold associated products and services in an inbound/outbound call center. Established trust-based business relationships. Utilized financial expertise to determine needs, influence decision making, cross-sell, and support pre-sales for underwriters and consultants. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Developed business telephonically, by networking, and at trade shows and events; generated additional leads developing strategic partnerships with area businesses. ► As a top performer, selected to train new team members to increase sales and loan production.►Built a monthly loan pipeline of $650K - $1.6MM and achieved annual sales goal in four months.

Pittsburgh, Pa

Provided vision and leadership for a culture of customer service focused on solutions, satisfaction, and retention. Trained CSAs in nine branches within two counties, cultivating sales methods for marketing checking, savings, loan production, and IRA services. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Effectively managed risk and achieved all sales and referral goals.

Pittsburgh, Pa

Managed day to day sales activities and provided training both on the floor and through weekly and specialized developmental sessions. Evaluated and coached employees accordingly.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Created a 12-week training program to shore up gaps in existing training systems; instructed best practices for sales and customer service, resulting in a 300% increase in branded merchandise sales.

Greensburg, Pa

► Provided training to finance/business managers to analyze and restructure deals for favorable buy rates and profit margins.

Monroeville, Pa

► Oversaw critical business functions for the fine jewelry department including a mandate to drive business development through community outreach.► Innovated inventory accuracy system to reduce shrink.► Under strong leadership, department became #1 ranked for diamond-branded products and Levian sales.

Monroeville, Pa

► Progressed from sales consultant to sales and finance manager within six weeks; led negotiations with financial institutions to verify loan documentation and grow financial reserve; converted numerous challenging transaction into sales and profit.► Coached and developed sales and business managers resulting in increased sales.► Contributed leading results to efficiency and revenue.

Master Of Science (Ms), Curriculum And Instruction

Bachelor Of Science (B.S.), Liberal Arts And Political Science