Amy Gartside Email & Phone Number

I have 18 years in the Disability Industry with nearly 6 of these years in a leadership/management role. achieving the below over the course of my Acting Area Manager secondments.⬧ Improved NDIS contracted Outcomes Assurance Framework KPI’s by 30%⬧ Improved participant quality indicators by 55%⬧ Increased staff performance by 36%, which includes assisting 2 LAC long term underperformers to meet and maintain submission KPI’s⬧ Increased plan quality and audit results and have consistently achieved over 80% compliance.⬧ Maintained a positive budget for the duration of tenure⬧ Leading the Ovens Murray team in adoption of directorate wide and NDIA processes including Duty and Intake, Workload Manager, First Plan builds, plan quality checking and auditing⬧ Used, analysed, and cross-referenced available data to drive and improve, intake, targets and KPI achievement⬧ Reduced data quality issues by 76% over 23 weeks ⬧ Reduced work from expiring by 90% over 19 weeks ⬧ Reduced expired work by 85% over 22 weeks ⬧ Built rapport, work closely and collaboratively with Ovens Murray, directorate and LCHS corporate staff and teams⬧ Setting up of Southern Melbourne site and team⬧ Assisting, coaching and training Area Managers and staff within their region to understand and analyse available data to lead and increase regional performance along with assisting them to adopt directorate processesWhile I have predominantly gained my leadership and management experience and skills within disability /community services industry, I believe my skill set is transferable. I am open to opportunities in any industry.

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  La Trobe University

  Applied Business Management