Amy O’Connor Email & Phone Number

San Jose, CA, US

San Jose, CA, US

I am a results focused enterprise account manager with experience working with complex domestic and global companies from the retail and electronics vertical to the gambling and services vertical. My main focus is to retain and grow my portfolio and assist my merchants in expanding into other areas and markets.I am the gambling specialist on my team and.

San Jose, CA, US

I managed a portfolio of online merchants across many verticals with a proven ability to grow and retain the merchants.I was one of the top revenue drivers within my team. I assisted with site upgrades, becoming mobile optimised and expanding into other markets, while performing proactive management and interaction with all accounts.I attended a Magento.

San Jose, CA, US

I joined UK Business Support Outreach team in April 2013 where I was one in a team of 5 who proactively reached out to PayPal merchants to assist in the growth of their business through PayPal receiving many awards and spot prizes for my work within Outreach, Business Support, KYT and campaigns I manage.I ran different projects in addition to my Outreach.

San Jose, CA, US

In May 2012 I moved to the Business Unit of PayPal. This role was a great opportunity for me as previously I had dealt with individuals who use PayPal and viewed everything from a buyer’s perspective. In this role, I was looking at every transaction from a seller’s side.I also started my own portfolio of merchants that I had gone above and beyond for. I.

San Jose, CA, US

In August 2011 I moved to the limitations department. Here I assisted all customers in any limitations queries they may have had, any issues on their account such as confirming personal details, adding/uploading information, stolen financials, reporting issues they may have and how to resolve issues were part of my daily role in the limitations department..

San Jose, CA, US

I joined the claims department in PayPal in 2009 and transitioned to the limitations department while completing this role. I was part of the claims front office department where I answered calls and assisted customers with any queries they may have about their claims.Provided all customers with the excellent customer service while ensuring I exceeded all.

Lead therapist in a spa while I lived in Melbourne for 3 months gaining a lot of experience in specialised waxing and deep tissue massageOur salon was also very busy with body treatments, facials, manicures, pedicures, waxing, tinting, vibro training and detoxifying treatments. I assisted with our online booking system and achieved my retail sales target.

San Jose, CA, US

Top Buyer -I was working for Sitel, a contract company under eBay, as a customer support agent for top buyers who buy and sell on eBay and supported all top buyers who experienced any technical difficulties on eBay either on their computer or on the eBay site.I guided both buyers and sellers on carrying out disputes on items that they never received.

Salon manager in charge of the day to day running of the beauty salon ensuring stock was ordered and completed stock checks weekly. I delivered all beauty treatments ensuring 100% customer satisfaction with their treatments. I gave advice on beauty products based on the customer’s needs.I managed the phones and took all of the appointments. Handled all.

Salon manager in charge of the day to day running of the beauty salon ensuring stock was ordered and completed stock checks weekly. I provided various treatments to clients including waxing, manicures/pedicures, facials, electrolysis, spray tanning, and sun beds.Took bookings over the phone and handled all cash transaction in the business.

I completed customer sale and return transactions while handling and solving customer queries. Here I completed quarterly stock checks and assisted in the design and layout of stock on the shop floor

Level D Certified Project Management Course, Project Management

Certificate Cibtac, Beauty Therapy