Amy Heaps Email and Phone Number

Planning and executing digital projects, leading cross-functional teams, managing timelines, and ensuring thatproject goals align with the organisation’s objectives. Coordinate the requirements gathering, sourcing, andimplementation of new software systems to support the overarching digital transformation strategy.Responsibilities and Tasks Assembling the key project team. Skilled and comprehensive project planning. Stakeholder engagement and management. Create and manage project governance including, RACI Matrix, RAID Logs, Decision logs. Set up appropriate meeting cadence to ensure communication to key stakeholders and board. Scope agreement, sign off and management. Requirements gathering and prioritisation. Data migration preparations Market Research for relevant partners and organisations to meet requirements. Guidance through UAT and testing phases Transition to BAU preparation Carry out thorough project retrospectives at appropriate milestones.Achievements Successfully launched the Young Responders Website content and created booking and reporting avenues toenable the project to go live with delivery. Establishing roots in understanding Dynamics 365 by completing several modules on the MS learn platform,using our ‘sandbox’ system and continuing to gather information from other sources. Joined the Digital Intelligence Strengthening network to enable a voice of change and continuousimprovement from our department.

• To take overall responsibility for assigned projects. • Ensure that all assigned projects are managed in line with the relevant project framework to deliver to agreed quality, scope, time, and commercial terms. • Defining viable project objectives, scope and deliverables • Applying Project lifecycle, methodology and processes effectively • Preparation and maintenance of all project documentation • Professional and effective planning and control • Identifying and quantifying project risks and mitigating actions • Proactive ongoing management throughout the project lifecycle • Effective management of assigned resource • Adhering to agreed reporting and governance frameworks • Ensuring relevant approvals and sign offs are in place • Completion of post project reviews and lessons learned• To contribute to the continual improvement within the Business Unit and lead change initiatives. • To work closely with key internal stakeholders and project teams to ensure coherent design and delivery. • Ensure effective stakeholder engagement, management, and communication. • Ensure accurate and timely resource and revenue forecasting of assigned projects. • Ensure accurate and timely time recording, financial reporting, and invoicing for assigned projects. • Demonstrate a core set of values and behaviours synonymous with high professional standards.

• Meet with key stakeholders to understand project requirements.• Be the primary point of contact throughout a project.• Liaise with clients at all stages of the project to ensure expectations are set and maintained.• Present and demonstrate configured systems, gain client approval and sign off.• Train end users how to be confident and competent in use of the software.• Produce training guides to enhance client understanding of software.• Manage time efficiently with multiple projects running concurrently.Achievements • Compiled and Implemented a CPD (continued Professional Development) programme to share knowledge throughout all departments.• Recognised for accuracy and competency in delivery of projects.• Created and updated process documents.• Re-written training documentation

To develop, promote and help sell the ACM Certification product portfolio to both new and existing clients, inclusive of ISO 9001, 14001, 22001, 27001, 50001, introduction, internal and lead auditor workshops. Develop the marketing strategy and be accountable for the customer journey up to the point of application and quotation for audit. Deliver workshops to clients to introduce ISO and understand the requirements.Responsibilities - Provide initial quotes to audit clients as necessary and be responsible for bringing them forward to application stage - Develop, administer and deliver an extensive calendar of certification workshops and events for both companies with responsibility for all collateral and materials.  - Pro-actively organise sales and marketing initiatives, including telemarketing and other campaigns as necessary to drive client engagement  - Develop, implement and organise a regular client communications programme to include newsletters, social media and other keep in touch activities - Increase sales via third party referrals, developing an effective cross referral sales network of service providers, intermediaries and others as appropriate - Identify opportunities in the business support market for partnership development and develop effective working relations to facilitate on sell - Provide sales management information to support performance management of the role  - Contribute to product development meetings providing intelligence from feedback from client engagements  - Support the customer journey for audit beyond the point of application, assisting with certification client follow up, quotations, client visits, competency development, auditor recruitment - Make presentations to intermediaries, clients groups or others as appropriate to the role

To develop, promote and help sell the EMB and ACM Certification product portfolio to both new and existing clients, inclusive of ISO 9001, 14001, 22001, 27001, 50001 and Internal Auditor workshops. Develop the marketing strategy and be accountable for the customer journey up to the point of application for audit and point of delivery for training services. Deliver workshops to clients to introduce ISO and understand the requirements.Responsibilities - Provide initial quotes to audit clients as necessary and be responsible for bringing them forward to application stage - Develop, administer and deliver an extensive calendar of certification workshops and events for both companies with responsibility for all collateral and materials.  - Pro-actively organise sales and marketing initiatives, including telemarketing and other campaigns as necessary to drive client engagement  - Develop, implement and organise a regular client communications programme to include newsletters, social media and other keep in touch activities - Increase sales via third party referrals, developing an effective cross referral sales network of service providers, intermediaries and others as appropriate - Identify opportunities in the business support market for partnership development and develop effective working relations to facilitate on sell - Provide sales management information to support performance management of the role  - Contribute to product development meetings providing intelligence from feedback from client engagements  - Support the customer journey for audit beyond the point of application, assisting with certification client follow up, quotations, client visits, competency development, auditor recruitment - Make presentations to intermediaries, clients groups or others as appropriate to the role

East Midlands Business (EMB) Currently hold the UK Trade and Investment (UKTI) contract for the East Midlands to provide support for all businesses within our region with regards to Trade and Export. International Trade Support Co-ordinator My office based role provides support in the International Trade team by answering all incoming enquiries, fielding and signposting these where necessary as well as providing answers, next steps and options in a courteous and prompt manor.Responsibilities & Achievements• Developed this new role by implementing systems to track current and expiring programme commitments• Talk to the Directors and Owners of companies to establish current business position and future plans• Record accurately on a live database system all interactions with clients • Use a full range of Microsoft operating systems effectively• Report to line and business managers regularly with current statistics• Manage own time and diary effectively• Provide a welcoming, knowledgeable, and helpful response to all incoming trade enquiries.• Keep up to date with changing environments to provide accurate information.• Complete customer care calls as and where appropriate.Evaluate Passport to Export and Gateway to Global Growth Programmes and record accurately any business won as a result of UKTI intervention.

Membership Consultant - Derby The purpose of this role was to drive the volumes of club memberships through proactive and innovative activities and through reacting to requests from various methods of contact.Responsibilities & Achievements• Provide a professional and welcoming reception to all customers via telephone, email and face to face interactions.• Ensure that every membership opportunity is converted into a membership plan.• Diary management to include: Customer appointments, facility tours, membership options.• Provide an overview of the facility and identify customer needs in order to recommend the right membership and programme.• Agree and deliver key objectives on a daily, weekly and monthly basis in line with the business growth strategy• Complete all necessary paperwork for enquiries, follow-ups and membership agreements.• Issue membership contracts, ensuring that sensitive information is stored securely.• Update and maintain in-house systems to record all enquiries and set reminders for follow-up contact.• Review all competitor activity to maintain market position• Continued growth in sales performance month by month • Regional recognition for providing excellent customer service

Swim Manager – Derby & Nottingham Responsibility for the organisation, promotion and running of all swimming lessons. Ensure adequate lessons are in place for all ages and abilities of children and adults to learn to swim in a safe, welcoming and fun environment, Ensure classes are staffed appropriately with qualified and professional teachers. Communicate effectively with Members currently in the programme and those looking to join the programme, in person, via email and telephone. Record attendance, achievements, payments and movements of all swimmers Responsibilities & Achievements• Achieved 12 consecutive months’ revenue budget targets• Exceeded annual revenue targets by 10%• Increased participant target by 100%• Exceeded conversion & occupancy targets• Awarded ‘Best Head of Department’ 2012• National Award for ‘Most Improved Club’ 2012• Turned an underperforming swim programme into one of the most successful in the region• Ensured service standards are maintained throughout the health & fitness clubs by supporting other departments, such as front of house, fitness floor and sales • Achieved 2nd place in Regional swim gala as part of National Gala Series

Regional Swim Manager – North East A secondment position covering maternity leave, the Regional Manager role had responsibility for 8 club swim programmes. Revenue responsibility was approximately £1million per annum. Responsibilities & Achievements• Provided best practice guidance and support for 8 clubs within our region.• Ownership of all administration tasks associated with the Regional Manager role, this included administration of employee work rota’s, communication plans, Enrolment support, moral boosting and inter club communications• Ensured processes were in place to achieve a collective income of £250,000 during swim enrolment month• Introduced and implemented processes in three clubs to drive and maintain customer volumes• Made significant progress according to KPI’s to bring 3 clubs who were underperforming out of the ‘red’ into the ‘green’