Experienced Quality Service leader skilled in quality process improvement, root cause analysis and corrective/preventive actions. Achieves quality objectives by analyzing data, publishing to leadership and proposing improvement projects using data to drive improvement. Demonstrated ability to guide teams to document process or manage projects thru use of SME collaboration.Eliminated repeatable delivery errors thru Problem Management and Continuous Improvement • Increased client… Show more Experienced Quality Service leader skilled in quality process improvement, root cause analysis and corrective/preventive actions. Achieves quality objectives by analyzing data, publishing to leadership and proposing improvement projects using data to drive improvement. Demonstrated ability to guide teams to document process or manage projects thru use of SME collaboration.Eliminated repeatable delivery errors thru Problem Management and Continuous Improvement • Increased client deliverable experience performance by 22% • Root Cause Analysis (RCA) o 5 Why’s o Complete within company SOP • Create and maintain document management system in compliance with ISO standards • Generate, gain approvals, and project manage Preventive Actions (CA/PA) as part of the RCA • Analyze data thru the use of Paredo charts for use in Leadership decision making across business units • Created presentations for use in sharing data and training across business units (Global deployments ~200 participants) o PowerPoint o Prezi o Powtoon • Reduce process costs utilizing Lean process o Employing MiniTab software Show less

• Project Manager for numerous installation projects, managing schedule materials and process ensuring a profitable project• Tracked and proactively monitored project for changes in scope of work allowing the company to increase its profit and margins• Coordinated with internal groups to capture customer scope of work, making sure all parties understand and we quoted correctly, eliminating the need for re-quotes• Take charge of customer receivable, working with both internal and… Show more • Project Manager for numerous installation projects, managing schedule materials and process ensuring a profitable project• Tracked and proactively monitored project for changes in scope of work allowing the company to increase its profit and margins• Coordinated with internal groups to capture customer scope of work, making sure all parties understand and we quoted correctly, eliminating the need for re-quotes• Take charge of customer receivable, working with both internal and external customers, collecting in excess of $400,000 over 90 days old, in two months’ time• Led Sales and Distribution (SAP) team for international integration project, both in systems and processes making it possible for World Headquarters to collect information ‘real time’• Coordinated and set schedule for all training in SAP and SIIM systems, introduced new employees to the company culture making it easy to assimilate to the new company owners• Completed above tasks in eight months’ time, ahead of project schedule. The result for the company was the ability to track, monitor and discuss with new internal customer through the above-named systems, saving time and money Show less