· Office Management· All aspects of care coordination for patient care including; case management, authorizations, financials,and experience.· HR processes, hiring/onboarding, training and management of employees; scheduling, task delegation,mentoring/training, conflict resolution and productivity standards· Community networking and business growth, positive reviews and patient satisfaction

· Opened new location establishing standard operating practices, referral processes, physiciannetworking, and marketing initiatives· Provided day to day oversight of all program services, ensuring care availability to ~150 assisted livingresidents, in accordance with (IAW) state and national guidelines· Managed team of therapists to include scheduling, care coordination, productivity, documentation, andHR support· Maintained communication and readiness with all internal and external stakeholders to include remotecorporate staff, regional managers, insurance and billing departments, human resources· Prepared, tracked, and reported a multitude of program status reports to briefVP of Operations· Managed patient information IAW state and national regulations· Requested, monitored, and renewed insurance authorizations· Received, tracked, and monitored all reported program deficiencies through to resolution· Conducted orientation and training for new resources· Worked closely with Director, physician, nursing, and case manager resources to initiate and monitortherapy needs· Ensured site readiness at all times· Maintained continuing education requirements in HIPAA, leadership training, patient care, Alzheimer’s/Dementia, elder abuse, and therapy resources· Ability to communicate effectively, both orally and in writing with a high degree of emotionalintelligence, tact, courtesy, and professionalism resulting in career advancement and positive customer/peer feedback.· Acknowledged as Department Coordinator of the Southern Region 2020

· Administration support for 23 therapists and three major rehabilitation departments· Front office patient customer service and assistance· Process Referrals from multiple health organizations· Create and maintain patient accounts· Check-in and schedule patients in a fast paced, award winning therapy clinic serving approx.150-200 patients daily.· High level of interpersonal skills, worked with high patient volume one on one and a large diverse teamof therapists.· Receives and directs telephone calls, messages, and patients/visitors.· Process referrals, fax/scan correspondence and files to outside health agencies and into patientaccounts.· Experience working with EMR system, Well Sky Rehabilitation Software.· Work with the insurance department to schedule patients based on authorizations and POCs.· Process cash sales and payment on accounts; daily balance responsibility for adult therapydepartments.· Knowledge of various office automation software programs, tools, and techniques to support officeoperations and produce a variety of documents, such as letters, reports, spreadsheets, databases, andgraphs.· Knowledge of format, rules, procedures and operations applicable to clerical assignments to prepare/review routine correspondence/reports, screen telephone calls and visitors, maintain files/records, reviewand process mail.· Ability to organize and research patient records, extract needed information, and review records forcompleteness, accuracy, and consistency within established guidelines.