With 20+ experience in Customer Support, I am passionate about delighting customers and creating and scaling high-performing teams. I have a diverse background that gives me a strategic business view, the ability to pivot quickly and a proven track record of building long-term relationships with internal and external stakeholders.I have lead the transformation of the customer and agent experience with data-driven insights, performance metrics, continuous improvement, and technology optimization. I have leveraged my skills in product and process improvement to drive change, challenge the norm, and exceed the expected results. I am committed to enhancing the bottom line while improving the customer and agent journey.