Leading the people side of change across Gap Inc’s Ecommerce technology products: enabling adoption and sustainability of process changes, system rollouts and mindset changes, with the ultimate goal of increasing profitability across Gap Inc.- Partnering with senior leaders across the organization- Developing engagement, communication, measurement, training, & resistance management strategies

Global responsibility for operations across Gap online, leading a team of web producers responsible for delivering the digital marketing and technology experiences for our online business.Lead the globalization of our online marketing operations:- Process development, continual process recalibration and improvement- Stakeholder & impact analysis, requirements alignment, cross-functional buy-in, support and compliance- Define and implement communication strategy- Developed a new organizational structure to support our globalizationgap.com | gapcanada.ca | gap.co.uk | gap.eu | gap.co.jpgapfactory.com

Lead the web production teams for Gap's international and outlet online stores.Lead the implementation of a new project management system enabling tracking and reporting on work flowing through our marketing and technology pipeline.Lead global cross-functional teams across web production, marketing, creative, and web development through the transition to a new responsive website platform:- Partnered with Product, Tech, and other GapInc. brands to align on scope, timeline, business priorities, and delivery approach- Developed Gap’s market-by-market roll out project plan- Complete overhaul of our content delivery and image optimization processgap.co.uk | gap.eu | gap.co.jp | gapfactory.com

Lead the web production team for Gap's international ecommerce sites.Developed, owned, and maintained seasonal product and commercial pipelines ensuring our cross-functional team has visibility and accountability to upcoming deliverables.Lead role in launching and scaling our Gap Factory online business.gap.co.uk | gap.eu | gap.de | gap.co.jp

Leading the Europe web production team and working cross-functionally to:- Deliver seasonal campaigns, emails and promotions- Making sure projects launch on time, setting clear expectations on scope and schedule- Assess resource and capacity to make decision on feasibility, support and risk- Identify process needs and implement new practices that improve quality and efficiency- Integrate new platform features and tools into business operations- Partner with Product to define and prioritize business requirements, develop and execute effective training- Provide coaching and guidance to Associate Producers

Project Manager at E2 Digital specilising in launching and re-platforming ecommerce websites.Managing the entire website delivery for our large ecommerce projects:- Leading a cross functional team to launch and continually enhance our client’s websites- Gather project requirements, define objectives, assess feasibility, produce a project scope and budget, reporting on project progress, issues, and risks- Project closeout and progression to maintenance

Continual improvement of House of Travel’s website, New Zealand’s first online travel agency:- Conducting research and providing recommendations to continually grow and maximize revenue for House of Travel online- Keeping up to date with competition and industry developments- Analysis of customer behavior and results of marketing campaigns, implementing usability best practice- Gathering and documenting business requirements for technology projects

Enabling ecommerce transactions between Foodstuffs and suppliers:- Promoting Foodstuffs ecommerce initiatives to suppliers and working with suppliers to complete their transition to ecommerce- Championing the redesign of the Foodstuffs Exchange (order platform)- Writing user documentation and facilitating training of the Foodstuffs Exchange