Amy L. Email & Phone Number

• Manage Global Incident Response clients, oversee proposals, contracts, and service implementation for Breach Fulfillment and Forensics clients.• Provide end-to-end client and customer service, ensuring seamless delivery of services and solutions.• Collaborate with cross-functional teams to enhance incident response processes and drive customer satisfaction.

United States

Led the full spectrum of incident management activities for a portfolio of high-value customer accounts. Coordinated with cross-functional teams to ensure timely issue resolution, maintain incident documentation, and communicate updates to stakeholders.

Utilizing a suite of tools including UTE, SQL, Salesforce, Smartsheet, Excel, and Ring Central, I created and processed Tax Amendments. My responsibilities included drafting amendments, managing cases, resolving issues, and coordinating payments with Trust

Assisted employees with benefits and payroll inquiries, providing explanations and resolving issues. Worked in a fast-paced call center environment, establishing relationships with benefits specialists and team leads to effectively address employee needs.

Owner and operator of Local Plumbing Company.

Managed medical billing for various healthcare providers, ensuring accuracy and compliance with healthcare regulations.Processed insurance claims and followed up on unpaid claims, reducing outstanding balances and improving cash flow.Maintained up-to-date knowledge of healthcare billing codes and insurance policies, providing reliable billing servicesWorked in various healthcare positions, gaining extensive knowledge in patient care, healthcare administration, and billing processes.Developed strong relationships with healthcare providers, insurance companies, and patients to resolve billing and insurance issues effectively.