• Assessment and intake of clients.• Case Management.• Assist clients in navigating crises, providing guidance and resources one-on-one.• Provide resource referrals to over 200 clients per month.• Work with and educate clients, assisting them in moving from crisis to stability and discussing solutions to improve their current circumstances.• Outreach with local non-profit agencies and churches partnering to assist clients during times of need.• Direct clients to partner agencies for specific resource assistance.• Collaborate with social workers, case managers, and outside agencies working together to assist families and individuals during a crisis.• Apply on behalf of the client to specific agencies for requested assistance.• Thrive Hub trained for tax assistance, SNAP, TANF, and Medicaid applications.• Experienced with Charity Tracker software.

• Manage team of 3 members.• Tasked with selling catering services for group/social events.• Exceeding 4.5 million in team sales. • Consistently collaborate with clients to identify their needs and ensure customer satisfaction.• Successfully exceeded personal sales goals by 36% for 2019 contributing to department revenue goals. • Added additional revenue centers by promoting and selling outside vendor products and programs as well as adding additional events for contracted groups.• Improved efficiencies in billing processes in collaboration with Group Billing Department.• Improved working conditions in events department office.

• Manage team of 6 team members and 20 volunteers.• Tasked with connecting adopters with pet of interest. • Designed department training program for onboarding new staff. • Exceeded adoption goals in 2018.• Manage department budget and payroll.

• Managed an office team of 5 employees and 100 seasonal onsite staff.• Identified and engaged prospective key clients to secure catering contracts for social and corporate events.• Managed budget of 2 million per year. • Successfully achieved personal sales goals of $800K and contributed to growth, stability, and sustainability.• Expertly led and motivated sales team with focus on achieving targeted revenue goals• Managed marketing and social media initiative.• Formulated and implemented solid marketing plans, established and sales objectives, prepared sales forecasts with focus on harnessing sales opportunities.

Designed training programs from the ground up. One program was public classes for clients personal dogs. Designed puppy class, Level 1 - 3 classes, basic through advanced. Also designed the Canine Handler Program, which was a program for volunteers to work with the shelter dogs teaching them basic obedience so they would have a better chance for adoption. Wrote monthly dog training articles for local newspaper and participated in local radio show few times a year with local vet to discuss dog training and behavior with call in guests.