Amy-Lynn Taylor Email and Phone Number
north vancouver, british columbia, canada
Amy-Lynn Taylor's Location
Spruce Grove, Alberta, Canada, Canada
About Amy-Lynn Taylor
I am a problem solver and a people person. I love to research solutions, I have a voracious appetite for learning, and an equally voracious appetite for teaching others what I know with empathy and patience. I strive to make the hard to understand simple, not just for customers but for my colleagues as well. I’ve also been told I have a phone manner that could diffuse a hostage situation. I hope I never have to find out though.While I spent the beginning of my working life in 9 to 5 administrative roles, my career to date has been full of interesting, and sometimes unconventional, learning experiences. Over the past 5 years I have been focused on learning, understanding, and supporting customers with SaaS solutions that will help them save time and money. I find I am ridiculously passionate about this. Never content to just “do my job” I am notorious for taking on projects that are often beyond the scope of what I was hired to do. I often ended up being de facto marketing, tech support, and teacher along with my regular duties. I have created websites, implemented naming conventions and folder structures on networks, mapped processes, created training manuals, trained coworkers and designed marketing materials.What this really boils down to is that I am a “go to” person. Exceptionally cranky customer? Ask Amy. Need to learn a new technology or new feature? Ask Amy. Need a poster designed? Ask Amy. Need to integrate your accounting system and inventory management program with your online store? Ask Amy. So I invite to you to reach out and connect with me and if you have any questions, feel free to ask Amy.
Amy-Lynn Taylor Work Experience Details
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Manual Therapy AdvocateJane.App Nov 2022 - PresentCanadaAs part of the Customer Support team I will be Helping the Helpers. -
Senior Support SpecialistShopify Jan 2022 - Aug 2022Spruce Grove, Alberta, CanadaWorking within a cross-functional organization that created solutions to help merchants move their businesses forward. This experimental role had us working on Merchant focused projects were we interact with merchants in a controlled environment to experiment and de-risk ideas. The goal is to help uncover opportunities to improve merchant commercial success at the different stages of planning and execution. I work with stakeholders to find and remove barriers in order to scale projects during the final build, and iterate steps to inform long term Support strategy. I learned new technologies and leveraged them to move projects forward and provide my team mates with processes and useful project tools.Leveraging insights and skills I acquired through previous experiences with Shopify and beyond I help shape current projects, build out potential new service offerings, and contribute to project work, all in partnership with other stakeholders throughout Shopify. -
Team LeadShopify Jun 2021 - Jan 2022Responsible for leading an amazing team of Spanish Speakers serving markets in EMEA and LATAM. Historically an email support team I was responsible for helping my team prepare for and embrace chat support as part of the Multilingual chat experiment which included Spanish, French and German Advisors. While completing QA, coaching for performance improvement, goal setting, and growth and development, I watched as several of my Advisors excel in their role and be successful applicants to Specialist roles within Shopify.
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Jr. Support Advisor MentorShopify Feb 2021 - Jun 2021Spruce Grove, Alberta, CanadaThe Junior Support Advisor Mentor role provided me with the opportunity to expand my leadership skills into Quality Assurance and coaching of new Customer Support Advisors. I completed Quality Assurance reviews of email and chat interactions tickets for Junior Advisors and provide feedback on learning opportunities within those interactions. I communicate with the JSA leads to discuss behavioural trends in the Junior Advisor’s interactions to assist them with building targeted coaching plans for the Junior Advisors on their teams. In the Junior Advisor support channel on Slack I provide coaching on critical thinking, resourcefulness and problem solving. Working with a team of other mentors we hosted team times for the Advisors called Level Up. We would facilitate open conversation around important skills, play games and provide group coaching.
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Retail Support SpecialistShopify Jun 2020 - Feb 2021Spruce Grove, Alberta, CanadaAs a Retail Support Specialist I supported merchants on live channels, and also provided support to Advisorland through the Retail Slack channel. During my time as a specialist I worked to improve my chat KPIs and brought my chat wrap time from over 5 minutes down to 2 minutes. I maintained a high net promoter score and consistently high QA scores. One of my Retail phone interactions was put into the QA Celebration Library. I was a go to person for Stocky knowledge and support for my team and Retail Support as a whole.
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Support AdvisorShopify Aug 2019 - Jun 2020Spruce Grove, Alberta, CanadaI joined Shopify in August of 2019. I supported Shopify Merchants through phones, chats and emails. I ensured that I followed up on my interactions, strived to meet the goals my lead set for me and worked hard to support not just Shopify’s Merchants but my team as well. I became a Stocky Specialist in March 2020 which allowed me to learn more about the Stocky app and utilize my past experience with retail inventory management.
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Web DesignerOrigami Ecommerce May 2018 - Aug 2019Spruce Grove, Alberta, CanadaUtilizing past web design and development experience, I helped small to medium size merchants move their inventories and business online using platforms such as WordPress & WooCommerce, Squarespace, and Shopify. I have created graphics, logos and labels for products as well.
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Office ManagerArchibald Equine Veterinary / Canadian Forge & Farrier Feb 2015 - Mar 2019Spruce Grove, Alberta, CanadaStarting out in an office management role on the veterinary side of the company, I transitioned into managing the operations of the blacksmith and farrier supply retail store. I learned all the products, managed inventory including suppliers relations and purchase orders. I was responsible for the implementation of the Canadian Forge & Farrier online store which integrates an inventory of over 2500 unique product codes from the CIN7 Inventory Management Program into a very well received full ecommerce experience on the Shopify platform. In May of 2018 I started working part-time from my home office, maintaining the Shopify store and providing support to the full time staff as needed.
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Project AdministratorPcl Construction Aug 2014 - Nov 2014Shell Albian Sands Mrm Rc-1Recruitment Partners/Melloy/PCL Industrial – Fort McMurray, AB Provide administrative support to Payroll, Safety, and the Project Management team during mobilization. Complete on-boarding make flight and camp arrangements of all new staff and trades. Implemented Overtime Request log in excel to number and track requests sent to the client. This provides searchable data for the project controls team to track total hours and costs associated with overtime.Worked with Head Office Flight and Camp Supervisor to implement the PCL flight and camp database “Campfire”Coordinated with Superintendents, Safety, Quality and the Project Management team to track manpower data and create detailed Daily Force reports for the client.
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Administrative Assistant - Rig SolutionsNational Oilwell Varco Mar 2012 - Aug 2014Leduc, AbAdministrative AssistantNational Oilwell Varco Rig Solutions – Leduc, AB 2012 - CurrentCoordinate with all levels of staff across various departments to ensure the accuracy and compliance of work order documentation for the Varco and Shaffer repair shops. Provide various administrative supports to the General Manager, Shop Managers and staff.Review all documentation related to customer work orders to ensure compliance to NOV processes and procedures, quality and safety systems and financial compliance.Work within Tracker and the Glovia ERP system to open and close work order files, pull reports and do manual adjustments for time and costs.Provide detailed reports to management and attend WIP and budgeting meetings.Developed an Administrative Manual to provide a resource for existing and new admins that map and detail the administrative processes and functions specific to our roles.Worked with the General Manager, Finance Manager and the Administrative assistant for Field Service to improve administrative processes to reduce rework and errors in the Administrative process.
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Administrative AssistantEdmonton International Airport Oct 2011 - Mar 2012Edmonton, AbWorked on contract with the Edmonton International Airport Authoriry in the Corporate Communications Department assisting with Expansion 2012.
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Executive AdministratorPyramid Process Fabricators May 2011 - Oct 2011Nisku, AbExecutive Administrator reporting to the General Manager.Facilitated onboarding and orientation of new Fabricators staff. Created a New Employee Information package that provided information essential to new employees from network login information to floor maps. Acted as a single point of contact for all IT related requests, conducting initial trouble shooting prior to escalation of issues to the IT support team.Created an Estimating/Pre-Qualification Information sheet to ensure accuracy and consistency when providing information about the company to potential clients.Responsible for the completion of all pre-qualification questionnaires in conjunction with the Business Development Manager.Facilitated the delegation of work throughout the administrative staff to ensure critical tasks were completed in the event of vacation or absence due to illness.Coordinated Reception relief and provided training to relief staff and temporary staff as required.Recorded meeting minutes and action items for weekly manager’s meetings and project team meetings as required.
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Executive AdministratorMcl Waste Systems/Environmental Mar 2008 - Apr 2011A member of the management team and the "Go to" person responsible for all administrative functions in relation to operation of the head office and various landfill sites. Supervise office workers and provide direction and support to the scale attendants. Provide technical support and liaise with technical experts in regards to scale systems and office networking technologies.Updated several administrative processes, including automating the Special Waste Acceptance application form to improve data management and provide a greater degree of due diligence, ensuring environmental compliance.Assisted the President of MCL and a Municipal Authority with forecasting and planning for a 5 million dollar operating budget.Provided a "value-added" service to two landfill authorities by creating and maintaining authority websites to provide timely information to their constituents about the landfills and their programs.
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Senior Administrative Assistant/Administrative TrainerDeloitte & Touche Llp Aug 2004 - Mar 2008Provided high-level administrative support to Partners and Associate Partners of a leading international professional services firm. Assisted with on-boarding and provided one-on-one training of Administrative Assistants.Created an Administrative Toolkit on the firm's intranet to be used as a tool to standardize procedures across functions and act as a resource for new and existing administrative staff.Provided one on one training to new and existing Administrative Assistants of various levels of experience on firm processes and procedures.Created automated forms for administrative staff that were aligned with new firm processes around client and engagement acceptance.
Frequently Asked Questions about Amy-Lynn Taylor
What company does Amy-Lynn Taylor work for?
Amy-Lynn Taylor works for Jane.app
What is Amy-Lynn Taylor's role at the current company?
Amy-Lynn Taylor's current role is Jane.app | Manual Therapy Advocate.
Who are Amy-Lynn Taylor's colleagues?
Amy-Lynn Taylor's colleagues are Kim Scott, Nathan Souza, Megan Woodford, Kirsten Stuart, Sophia Munoz, Whitney Stout, Christine Min Ju Kang.
Not the Amy-Lynn Taylor you were looking for?
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Amy Lynn Taylor
People-First Experience Design Leader | B2B Ux, Ui, Product & Brand | Looking For My Next Role✨Portland, Or -
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Amy Lynn Taylor
Boulder, Co2msn.com, cactusdenver.com2 +130345XXXXX
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Amy Lynn Taylor
Greater Vancouver Metropolitan Area
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