In my role, I accept referrals according to service protocols. I assess and support individuals with common mental health challenges, helping them manage their recovery. Each client interaction is compassionate and person-centered, focusing on their needs while assessing risks to themselves or others.I make decisions on referral suitability, ensuring clients receive the appropriate care. When needed, I refer them to other services or increase treatment intensity. I provide evidence-based, low-intensity treatments such as guided self-help or computer-based CBT, delivered face-to-face, over the phone, or via other media.As a Group Coordinator, I organize and schedule CBT webinars and face-to-face courses to ensure smooth group therapy delivery. I analyze group data, run statistics, and track outcomes to assess effectiveness. Acting as a mediator, I bridge communication between group facilitators and service leads, ensuring feedback is shared and applied effectively.I work efficiently to minimize wait times and ensure that services remain accessible. I regularly attend multidisciplinary meetings, collaborate with my team, and maintain accurate clinical records, all in line with service protocols.My role also integrates work-related issues into therapy, promoting recovery through an inclusive and respectful approach. I prepare and present clinical information to supervisors, ensuring safe, effective practice and incorporating feedback to continuously improve my work.Supervision and professional development are essential aspects of my role. I stay updated on best practices, mental health legislation, and service policies. While I handle emotionally challenging situations, my passion for making a positive difference keeps me motivated. Despite the challenges, I remain committed to supporting clients on their journey toward better mental health.

In this role, I developed a diverse skill set in administrative and data analysis within a healthcare setting. I excelled in advanced data analysis, focusing on patient pathways, referral patterns, and cost utilization using the IAPTus system. I produced comprehensive reports that informed service planning and performance, showcasing my proficiency in data management and compliance with privacy regulations.I took pride in training administrative and clinical staff on IAPTus and updating user manuals, reflecting my commitment to continuous improvement. Evaluating best practices in information analysis and ensuring that data presentation met professional standards were key aspects of my work, emphasizing my focus on quality assurance.Effective communication was vital, as I engaged with internal and external stakeholders at senior levels and collaborated with clinical teams to enhance data utilization. I managed my workload efficiently to meet deadlines while being proactive in my personal and professional development. Additionally, I became accustomed to processing potentially distressing information, which underscored the emotional resilience required in this role. Overall, this experience allowed me to cultivate a strong combination of analytical, communicative, and organizational skills essential for success in healthcare data management and service development.

Working within the AskBU Frontline Services Team to help with enquiries from new and current students during the busy peak period of service. Offering guidance to enquirers, with an understanding of confidentiality and data protection issues. Working both in person, on the phones and over email to resolve problems. Displaying diplomacy and tact, especially when faced with challenging situations.

Responsibilities: Being on the frontline when assisting clients in a variety of tasks, while adhering to protocol and proving myself through continuous training. Working in an adaptable style to ensure the best care was given and act flexibly to work a range of hours. Be accountable for my actions so my performance can be improved, and services can be kept to a high standard. After working full-time at Livability, they offered an extension to my employment part-time so that I can work whilst finishing my degree.

Responsibilities: Act swiftly under pressure in a busy work environment. Train others in customer service to help the business run efficiently by using proactive problem-solving. Be in constant contact with customers, holding conversations and understanding the needs of the public. Maintaining an organised system for the storage and the ordering of work materials. Working as a team with colleagues to deliver excellent customer service, whilst using my own initiative. Adapting to overcome issues in a professional manner.

Responsibilities: Create a safe environment in which to guide students towards a successful year. Guide students in improving academic performance and reaching the requirements of their programme. Public Speaking to clearly explain complex theories. Engage students to be forward-thinking in their studies, as well as when looking for job opportunities.I enjoyed this role so much that I became a Placement PAL Leader in the current academic year, to further contribute to the development of BU students.

Responsibilities: Carry out weekly routine while adhering to individual customer needs. Keeping a positive attitude and maintaining friendly conversation while finishing all agreed needs in a timeframe. High range of organisational skills in order to complete tasks at hand.

Responsibilities: Working individually to resolve any issues that may arise, with a friendly and polite attitude. Being part of a team to distribute the weight of tasks and to deliver excellent customer service, and positively carrying out requests of the guests within reason. Be customer-facing, and have an approachable manner in which to reach the needs of the public. Learn how to deal with conflict in an appropriate and effective manner.

- Communicating to a range of age groups with different backgrounds.- Multi-tasking to manage different areas of learning at a time.- Adhering to health and safety policies and procedures.- Assisting employees in running a range of educational activities, adapting learning for those with learning difficulties.- Being a communicator from parents to co-workers and from children to parents