- Collaborating with cross-functional teams across Client Services, Risk, Product, and Technology on the delivery of high-profile, strategic initiatives, to ensure new products and services are fit for purpose and client-facing teams are equipped to support.- Updating senior leadership on project progress and milestones via exec-level comms.- Conducting detailed impact analysis on assigned initiatives, for both new products or services, and changes to existing products. Communicating impacts to Client Services teams and feeding back any show-stopping issues or support gaps to Product/Technology, and collaborating with these teams to develop solutions. - Simultaneously managing multiple initiatives at any given time, requiring effective prioritisation of competing project priorities and requests.- Producing and delivering high-quality presentations to our clients.- Collaborating with Visa internal teams on issue resolution and problem solving, to ensure any client-impacting issues are resolved in a timely manner and impacts and solution communicated to clients, and client facing teams are equipped to handle questions.- Negotiating with stakeholders across the business to ensure both our client’s needs, and Client Services team’s requirements are prioritised.- Coordinating and influencing internal Visa Resources across multiple functions to ensure teams held accountable for delivery on commitments.- Performing post-implementation reviews after initiative go-live to identify any lessons learned to prevent future client impacts.

As a QA Engineer at Visa, my role encompasses testing with Visa's clients to ensure that their systems are able to correctly interact with Visa's.My main responsibilities include liaising with clients and project managers to determine testing scope, performing both client attended and unattended testing, reporting actual progress against expected progress to stakeholders and senior management both client and internal.

As a Grayce Project Analyst I worked as a Test Analyst on a business change project at Worldpay. In addition to working at Worldpay as a Project Analyst on the Grayce Development Programme, my skills were also enhanced through specialised training, online development and delivery support from Grayce as part of a three year development programme built around my client assignments. The Development Programme enabled me to continually develop myself professionally and provided me with the opportunity to work across many different areas including Data Analysis, Business Analysis, and Change Activities. As a result, I am a highly adaptable and flexible individual, committed to going the extra mile in delivering value for the client.

At Worldpay I was deployed as a Test Analyst working within the functional testing team of a major business change programme, specifically working on testing on a number of high risk third party interfaces.My responsibilities in this role included Requirements Analysis, Systems Testing, and Defect Reporting. In addition to this, I was expected to provide status updates to management on test deliverables, represent my team at defect triage meetings and manage a wide variety of stakeholders from the development, design and project management teams. My position at Worldpay was part of my role on the Grayce Development Programme, and enabled me to build upon my technical knowledge.