Amy Morton Email & Phone Number

Boise, Id, Us

United States

Boise, Idaho, United States

• Evaluated policy coverage, liability, and damages per state statutory guidelines notified insured of any inconsistencies. Prompt initial contacts with all applicable parties (ie: policyholders, claimants, witnesses, attorneys etc.)• Conducted thorough investigations including but not limited to: obtaining necessary documents, forms, witness statements, and recorded statements• Determined compensability (ie: accept/deny). Calculate and distribute time loss benefits when applicable.• Identified risk transfer and/or subrogation potential – referred claims to subrogation group or Special Investigations Unit when applicable.• Reviewed new files to determine current status of injury claim andto develop plan of action based on case facts, medical certification, and best practices.• Evaluated and established reserves based on required plan of care for accepted loss/injury.• Established action plans based on case facts, medical certification, and best practice protocols.• Maintained open communication with Providers, Employers, and claimants to negotiate return to work with or without job accommodations.• Organized, planned and documented materials for time loss claims. Ensured compliance with specific handling instructions, Best Practices, and legal statutes.• Maintained personal diary for designated follow up dates and compliance deadlines till conclusion/closure of claim.• Conducted monthly claim audits to ensure quality claim handling, and accurate reserves.• Provided thorough claim reviews at predetermined Claims Committee and Round Table meetings.• Directed/Negotiated settlement agreements to resolve disputes and supported successful litigations for advanced issues.• Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.• Directed and coordinated various investigations conducted by field investigation team.

Boise, Idaho

8/2018-8/2020 (Benchmark Administrators) Administrative Claims Assistant• Prepare claim files for Medical Consults & Evaluations• Receive/Code/Distribute all incoming mailo Scan/ file All: invoices, correspondence, documentation; sorting by date & document type.• Single point of contact for new and existing claimants, directed departmental calls.• Open New Claim Submissions between multiple internal systems & States.• Establish points of contact for Clients, Claimants, Medical Providers, and Legal Institutes.• Generate Medical & Expense Payment Summaries• Account reconciliation: Review, report, monitor, and confirm payment for Accounts Payable.• Prepare claim files for Legal Litigation• Provided onsite IT support and training to staff members.• Prepare & Format letters for Claims Adjusters including but not limited to….o Acceptance/Denial letterso Wage Request formso Appeal Formso Requests/Submissions to: Medical Providers, Attorneys’, Police Reports

Star Id

• Organize distribution/shipping of merchandise, assemble pallets and containers; which includes but not limited to corners, strapping, and stretch wrapping orders. Assist and coordinate customer pick-ups.• Inspect and verify all incoming goods against invoices or other documents, record shortages, rejects, and damaged goods; if necessary file claims with corresponding vendors/customers.• Accept or return merchandise according to established company procedures. Calculate prices according to guidelines, and affix bar codes, prices, and security tags. Unpack and route goods to appropriate storage areas. • Operate forklift, hand truck and other equipment to load, unload, transport and store goods• Maintain internal record-keeping systems including QuickBooks, Google Docs, Microsoft Word/Excel/PowerPoint, and FileMaker.• Establish points of contact with all vendors, carriers, and customers. Contact transport companies and suppliers to expedite, trace or return merchandise.• Prepare identifying information i.e. packing slips, invoices, Bill of Lading, and International documentation.

Recruiting new agents, building referral base, expanding new clientele, training new recruits; Helping Families Become Properly Protected, Debt Free, and Financially Independent.

Star Id

• Accommodating requests from various contractors for cleaning services on new residential or commercial properties. • Coordinating with site managers, subcontractors and owners of construction companies. • Contacting new construction companies for new cleaning jobs or contracts. • Maintaining deadlines- completed on or before the date specified.• Create and manage work schedules, payroll, and other various administrative duties.

Eagle Id

• Answering incoming calls, responding to messages by phone, via email, scheduling appointments• Editing contracts, faxing, scanning etc. • Various accounting duties including filing, invoicing, accounts payable, accounts receivable, monitoring and comparing budgets/payouts for current projects. • Coordinating with new and existing clients• Creating and adjusting change orders with both homeowners and subcontractors, and ensuring timely follow up on current projects.

Boise Id

• Duties performed included assisting manager in finding new clients and employees to start up new location.• Duties performed included creating and maintaining inventory of general supplies and or any additional specified products requested by clients.• Other included duties, training all new employees and creating crews with team leads able to accomplish jobs at the requirements set in keeping production level profitable.