Amy O'Boyle Email and Phone Number

1000s of callers each day calling your business that want to talk to you! How are you using that hold time while your captive audience sits on hold? Too many contact centers and multi-location chains have not innovated their in queue and hold solutions and have left their callers in a 1990s looped hold experience and antiquated practices. It's time to make your hold time with your callers into an extension of your brand, your marketing and using strategies that help resolve caller issues while they are holding by using streaming technology. No files to load, easy to update messages, caller experience can be modified instantly by you via our portal.I work with Customer Experience, Technology and Marketing leaders to end bad on hold experiences. I help optimize in queue and on hold experiences to drive better customer satisfaction, increased upsell and cross-sell, reduce call volume and hold times. By using our proprietary technology to enable streaming into multiple platforms such as Cisco, Genesys, Avaya, Freeswitch and more, the foundation is laid for adding targeted content and music to create a stunning caller experience.