Technology

Action-driven Technical Accounts Specialist within a customer-focused, cloud computing atmosphere specializing in customer solutions via AWS Educate, multi-factor authentication, and fleet management helpdesk initiatives. Spearheaded troubleshooting multiple accounts, billing, and service-related inquires with high capacity delivery and impact of issues for Prime Day 2018. Leverage excellent verbal and written communication skills to provide effective, detailed, and concise information in a customer-friendly and approachable tone.

Call center representative in a bustling, dynamic, global team answering client and customer inquiries in a multitude of formats. Successfully provided winning customer service interaction to every transaction delivering exceptional daily, weekly, monthly, and quarterly service results. Client-focused leader, when standing up for my customers during less than ideal situations.-Efficiently invented and simplified new time-saving techniques and shared ideas to drive team success. -Focused on creating a safe space for coworkers to ask questions and give honest, transparent feedback to customers. -Took on extra training and shadowing opportunities to increase individual performance, improving WIPH (customer service) scores from five to eight within a two-month time frame exceeded the normal score.-Managed business needs of a high number of orders and delivered valuable coaching to changing standards and requirements daily. -Fostered relationships and collaborating with vendors to ensure facility and equipment needs were completed timely.

Customer-focused leader built with detail-oriented skills handling high volume café / coffee service and management. Dedicated leader of projects and oversaw inventory control to confirm sufficient levels of high-quality product while eliminating waste. Managed business needs of high number of orders and delivered valuable coaching to changing standards and requirements daily. Fostered relationships and collaborating with vendors to ensure facility and equipment needs were completed in a timely fashion.-In charge of a coffee cart on a busy campus, trained three employees on creating specialty coffee beverages, and created a warm / comfortable space where customers can feel welcomed. This resulted in transitioning to a better customer base area in which the coffee cart increased sales by 32% and an increase in satisfaction.-Action leader promoted from a Barista to Café Manager at one of the larger facilities on campus. Led a team of eight café attendants. -Retrained attendants in customer service and cashiering skills by implementing training of visual and marketing to meet changing standards. After six months of managing the team, turnover decreased, customer service rates increased from 2.9 to 4.5 / 5 stars, and standard visual approval was at 94%, up from 80%.