I'm a Police Executive Secretary with over 18 years of dedicated service, expertly managing administrative duties and enhancing operational efficiency in law enforcement. I'm proficient in records maintenance, managing travel arrangements, payroll functions, onboarding, and dispatch coordination, having successfully digitized over 5000 case files to improve process efficiencies. I'm committed to upholding high standards of data accuracy and legal compliance in document management.I bring over 10 years of diverse experience, particularly in high-stakes support roles, in addition to skills in customer relations and strategic problem resolution. I have honed a comprehensive skill set that includes customer service, administrative support, data entry, records maintenance, and effective communication, product sales, among others. My strengths in innovative case management, error-free documentation, and sensitive data management have consistently supported my ability to deliver results in high-pressure environments.
Berea Police Department
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Police SecretaryBerea Police Department Nov 2006 - PresentBerea, Ohio, United States-Managed sensitive data with analytical precision-Strengthened community relations through visionary strategies-Ensured data integrity for arrest records, enhancing security-Maintained high accuracy in administrative tasks, ensuring error-free documentation-Provided essential support in high-stakes situations, aiding departmental success-Initiated digital archiving of documents, preserving vital records securely
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Law SecretaryBerea Police Department Aug 2011 - PresentBerea, Ohio, United States-Facilitated effective public-prosecutor communication-Created innovative body cam and dash video case files-Resolved Discovery requests from attorneys promptly-Enhanced case management processes within the department-Meticulously organizes digital evidence for court cases, ensuring accuracy-Analyze and manage over 50 weekly case preparations to optimize trial readiness
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Swat/Seb Secretary To The TreasurerSouthwest Enforcement Bureau Aug 2011 - Aug 2020Berea, Ohio, United States-Managed financial tracking and reporting for SWAT/SEB operations-Ensured accurate expense reporting to Treasurer and Directors-Coordinated annual meetings for financial review and award announcements-Resolved invoice discrepancies through vendor communication
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Police, Fire And 911 DispatcherBerea Police Dept Nov 2006 - Feb 2015Berea, Ohio, United States-Maintained accurate and up-to-date records in police databases-Effectively determined the nature of caller problems for appropriate action-Managed a wide range of calls, from emergency to after-hours departmental inquiries-Ensured swift communication between emergency sites and relevant parties-Exhibited proficiency in searching files, databases, and online materials for information retrieval-Managed critical data entry ensuring accuracy in emergency databases -
Police, Fire & 911 DispatcherParma Heights Police Department Apr 2009 - Oct 2010Parma Heights, Ohio, United States-Managed data entry and retrieval for teletype networks and computerized systems-Determined caller locations and nature of issues for appropriate response-Handled both emergency and non-emergency calls within Parma Heights-Delivered vital information between emergency sites and law enforcement agencies-Searched and utilized various databases to provide necessary information -
Call Center OperationsMbna America Aug 2000 - Jun 2006Beachwood, Ohio, United States-Oversaw Call Center Operations, guaranteeing uninterrupted service-Analyzed call volume data, driving improvements in service quality-Ensured seamless operations during breaks and lunches through effective staffing management-Fostered team collaboration to enhance service levels across multiple call centers-Monitored daily call reports to identify and resolve service delivery discrepancies -
Product Manager Personal LoansMbna / Bank Of America Aug 2000 - Jun 2006Beachwood, Ohio, United States-Managed daily customer interactions, maintaining exceptional service standards-Effectively resolved customer issues, fostering client loyalty-Consistently met and surpassed sales targets, driving business growth-Achieved monthly sales quota 47 out of 48 months-Implemented innovative strategies to exceed sales targets-Enhanced client retention by personalizing financial solutions-Partnered with team to exceed customer service targets
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Product Manager Credit CardMbna/ Bank Of America Aug 2000 - Jun 2006Beachwood, Ohio, United States-Managed daily customer interactions, maintaining exceptional service standards-Effectively resolved customer issues, fostering client loyalty-Consistently met and surpassed sales targets, driving business growth-Achieved monthly sales quota 47 out of 48 months-Implemented innovative strategies to exceed sales targets-Enhanced client retention by personalizing financial solutions-Partnered with team to exceed customer service targets
Amy Decker Education Details
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Physical And Biological Anthropology -
Business/Corporate Communications -
History
Frequently Asked Questions about Amy Decker
What company does Amy Decker work for?
Amy Decker works for Berea Police Department
What is Amy Decker's role at the current company?
Amy Decker's current role is Police Administrative Assistant @ Berea Police Dept | Law Enforcement Liaison.
What schools did Amy Decker attend?
Amy Decker attended Cleveland State University, Baldwin Wallace University, Cuyahoga Community College.
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Amy Decker
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Amy Decker
Eagle River, Wi -
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Amy Decker
Rocklin, Ca6tevisins.com, tahoo.com, gmail.com, yahoo.com, theabdteam.com, newfront.com4 +191641XXXXX
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