Amy Decker Email & Phone Number

Berea, Ohio, United States

-Managed sensitive data with analytical precision-Strengthened community relations through visionary strategies-Ensured data integrity for arrest records, enhancing security-Maintained high accuracy in administrative tasks, ensuring error-free documentation-Provided essential support in high-stakes situations, aiding departmental success-Initiated digital archiving of documents, preserving vital records securely

Berea, Ohio, United States

-Facilitated effective public-prosecutor communication-Created innovative body cam and dash video case files-Resolved Discovery requests from attorneys promptly-Enhanced case management processes within the department-Meticulously organizes digital evidence for court cases, ensuring accuracy-Analyze and manage over 50 weekly case preparations to optimize trial readiness

Berea, Ohio, United States

-Managed financial tracking and reporting for SWAT/SEB operations-Ensured accurate expense reporting to Treasurer and Directors-Coordinated annual meetings for financial review and award announcements-Resolved invoice discrepancies through vendor communication

Berea, Ohio, United States

-Maintained accurate and up-to-date records in police databases-Effectively determined the nature of caller problems for appropriate action-Managed a wide range of calls, from emergency to after-hours departmental inquiries-Ensured swift communication between emergency sites and relevant parties-Exhibited proficiency in searching files, databases, and online materials for information retrieval-Managed critical data entry ensuring accuracy in emergency databases

Parma Heights, Ohio, United States

-Managed data entry and retrieval for teletype networks and computerized systems-Determined caller locations and nature of issues for appropriate response-Handled both emergency and non-emergency calls within Parma Heights-Delivered vital information between emergency sites and law enforcement agencies-Searched and utilized various databases to provide necessary information

Beachwood, Ohio, United States

-Oversaw Call Center Operations, guaranteeing uninterrupted service-Analyzed call volume data, driving improvements in service quality-Ensured seamless operations during breaks and lunches through effective staffing management-Fostered team collaboration to enhance service levels across multiple call centers-Monitored daily call reports to identify and resolve service delivery discrepancies

Beachwood, Ohio, United States

-Managed daily customer interactions, maintaining exceptional service standards-Effectively resolved customer issues, fostering client loyalty-Consistently met and surpassed sales targets, driving business growth-Achieved monthly sales quota 47 out of 48 months-Implemented innovative strategies to exceed sales targets-Enhanced client retention by personalizing financial solutions-Partnered with team to exceed customer service targets

Beachwood, Ohio, United States

-Managed daily customer interactions, maintaining exceptional service standards-Effectively resolved customer issues, fostering client loyalty-Consistently met and surpassed sales targets, driving business growth-Achieved monthly sales quota 47 out of 48 months-Implemented innovative strategies to exceed sales targets-Enhanced client retention by personalizing financial solutions-Partnered with team to exceed customer service targets

Physical And Biological Anthropology

Activities and Societies: Native American Indian Club Member

Business/Corporate Communications

Activities and Societies: Softball

Associate Of Arts - Aa, History