Amy Ramirez Email and Phone Number

• Serve as convention services for all group room blocks contracted by sales managers, detailing and servicing the group. • Serve as the contact for wedding room blocks to contract, plan and coordinate all details of the block: monitoring pick up, assisting with VIP reservations, and special requests.• Create and distribute group resumes for all room blocks to all departments to ensure efficient communication.• Comprehensive experience with Salespro, Galaxy, and Lightspeed.• Responsible for all Accounts Receivable & Direct Bill duties, serving as main contact for anything billing related. • Experience with Meeting Broker, Cvent Supplier Network, and Starcite.• Distribute incoming electronic RFPs and assign to corresponding sales manager.• First point of contact for all phone inquiries; effectively and efficiently connecting with the correct sales manager.• Perform walkthroughs/site tours of each hotel for prospective clients. • Efficiently handle guests, owners and clients on the phone by practicing proper phone skills.• Maintain accurate records, trace files, sales activity reports, contracts, and frequently produce memos and reports that are effective, appropriate for the audience, and grammatically and technically accurate.• Support a sales staff of 4 on a daily basis; preparing daily, weekly and monthly reports.

• Responsible for inspecting 259 guest rooms to ensure brand standards are met and exceeded and rooms are ready to be occupied. • Reviewed daily list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Assigned housekeeping staff their duties each day.• Worked in closely with the Engineering Department to ensure maintenance needs were notified and completed in a timely manner. • Assisted Housekeeping Manager to complete payroll, weekly schedules and inventory. • Maintained accurate and updated lost and found for both hotel properties.

• Registered guests and assigned rooms. Accommodated special requests whenever possible.• Assisted in preregistration and blocking of rooms for reservations.• Thoroughly understand and adhered to proper credit, check- cashing, and cash handling policies and procedures.• Detailed knowledge of room locations, types of rooms available, and room rates.• Developed effective selling techniques to sell rooms and to promote other services of the hotel.• Coordinated room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.• Ample knowledge of the reservations department. Made same day reservations and future reservations when necessary. • Performed cashier related function: advanced deposits, third party deposits, and monitor and review high balances.• Developed effective and proper telephone skills.• Maintained cognizance of daily activities and meetings taking place in the hotels.

• Performed nightly audit working the overnight shift, preparing daily reports, and balancing transactions.• Further developed ability to anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.• Resolved guest opportunities ensuring guest satisfaction.• Monitored and maintained cleanliness, sanitation and organization of assigned work areas.• Obtained assigned bank and ensured accuracy of contracted monies. Kept bank secure at all times.• Registered guests and assigned rooms. Accommodated special requests whenever possible.• Assisted in preregistration and blocking of rooms for reservations.• Thoroughly understand and adhered to proper credit, check- cashing, and cash handling policies and procedures.• Detailed knowledge of room locations, types of rooms available, and room rates.• Coordinated room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

• Registered guests and assigned rooms. Accommodated special requests whenever possible.• Assisted in preregistration and blocking of rooms for reservations.• Coordinated room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.• Ample knowledge of the reservations department. Made same day reservations and future reservations when necessary.

• Assisted in preregistration and blocking of rooms for reservations.• Coordinated room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.• Registered guests and assigned rooms. Accommodated special requests whenever possible.• Resolved guest opportunities ensuring guest satisfaction.

• Registered guests and assigns rooms. Accommodated special requests whenever possible.• Assisted in preregistration and blocking of rooms for reservations.• Resolved guest opportunities ensuring guest satisfaction.• Developed ability to anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

• Answered calls and responded to e-mails from customers and processed their orders.• Responsible for 60+ clients and providing them with product and service information. • Key trainer for all new employees ensuring they received all of the training needed to perform their job beyond expectations. • Managed and resolved all discrepancies and customer service complaints.