• Spearheaded the design, build, and launch of the MySudo Android application by leading 3 cross-functional, geographically diverse teams, resulting in the Play Store launch and a 25% increase in consumer revenue.• Restructured telephony entitlements, leading to a 200% increase in conversion and reducing telephony cost for non-subscribing users to zero.• Led several retention initiatives, including messaging refactoring, calling quality improvement, bug reduction, and better integration, resulting in a steady increase in user retention.• Successfully designed, built, and launched the beta version of the MySudo web application, enabling users to access MySudo from their browser.• Conducted extensive research and developed the MySudo VPN application anticipated to increase subscribers upon launch.• Directed a billing initiative for the successful launch of the Reclaim product, enabling users to seamlessly subscribe and pay for the service.• Led the Platform Services team in mitigation efforts following a critical financial incident, ensuring careful risk mitigation and protecting the business from further impact.

• Act as single point of contact for third party software develoment vendor for -post production case management and billing application including organzing and facilitating communciation with IT project teams, business stake holders, users and vendors.• Lead and organize user functinality walkthroughs in which users test and approve features based on requirements• Indentify and document software development and configuration issues and facilitate testing fixes across mutliple environments • Maintain configuration data for multiple enviornments to assist in testing accurancy• Formulate query based testing to validate data accuracy • Authorize the QA approval of software releases to test and production enviornments involving third party software development• Plan, determine and manage releases, including determining packages and issues included in each release

• Write manual test cases for complex affiliate-marketing link tracking system• Work with entire product team to write user stories based on new user requirements• Research and recommend testing related software

-Write manual test cases for system testing complex, integrated medical record system-Automate up to 75% of test cases for regression testing using Quick Test Pro-Manage, execute, edit, and analyze tests in Quality Center-Communicate weekly updates and tasks with testers in Bangelore, India-Work closely with cross-functional teams to comprehend requirements

-Customize and maintain Load Runner Scripts for performance testing of complex J2EE engine-Analyze Oracle database schemas and develop test cases where data must be provided and checked-Compose automated and manual test scenarios and test cases based on business-provided requirements using proprietary test case tools and Jameleon-Validate and test code in multiple environments, including multiple 3rd party integration points including Moody’s, LaserPro, FileNet and Liquid Credit-Record bugs and change requests in bug-tracking tool Jira when code doesn’t meet business requirements

-Initiated and managed development of Integration testing framework and test scripts using Junit-Worked closely with Configuration Manager to develop and improve build process and build management-Developed master test plan and quality assurance processes and procedures for high-profile multi-million dollar development project-Validated and test complex, J2EE-based loan processing application from design to implementation-Administered test data for loan application involving several integration systems, including external database sources and output to file management system-Developed and maintained test case database, including, writing system level test cases for loan processing system-Administered Jira for bug tracking and managed bug tracking process

-Wrote master test plan and test cases for Internet Banking conversion to 3rd Party Integration platform-Performed Integration, System, and Regression testing for conversion-Utilized eTest suite to implement automated testing-Tracked bugs using Bugzilla

-Developed and Implemented quality assurance procedures, plans, and testing for web-based programs, involving several releases of multiple products-Developed and wrote Test Plan based on corporate methodologies, including Unit, systems, integrated, acceptance, and regression testing-Planned quality phases based on release dates-Hired, trained, and managed testers -Utilized and maintained NetResults Problem Tracker- defect tracking software

-Developed test cases and scripts-Executed test based on test plan -Performed regression testing on bug fixes-Documented testing results using PVCS Tracker

-Assist in management of employee and call center procedures-Administered Windows NT, 98, 95 in enterprise volume shops-Troubleshoot numerous network, software and hardware related issues-Trained and managed employees-Maintained current on industry training and development

-Troubleshot incoming technical issue involving the high speed data line-Support Digital High-Bandwidth Wireless Internet and local phone service customers-Administer and develop Access database for call tracking-Assist in management of employee and call center procedures

-Managed technical Support Team for Windows NT Rollout-Trained technical support center employees on SMS, Remedy and interface with proprietary software program-Created reporting procedures and ad-hoc reports tracking call volume and content-Supported Install Teams on Client-Server issues