Amy Rieschl Email & Phone Number

Duluth, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Minnesota, United States

Minneapolis, Minnesota, United States

• Program Management: Drive and support programs for Services & Strategy organization• Change Management: Lead horizontal programs, cross-functional partnerships, and implementation of initiatives • Bolder U: Create and execute development program for front line Services & Strategy individual contributors

Minneapolis, Mn

• Managed strategic operations and project management for wholesale businesses, including TV Shopping (QVC & HSN), RV OEM Partners, Commercial Sales and Incentive Partners.• Execution of product introductions, procurement plans, marketing strategies, and fulfilment.• Supported selling strategies and growth initiatives that support wholesale customers and improve customer experience.

• Planned and execute variety of projects related to store operations and technology, including day to day operations, large scale systems upgrades, and product launches.• Subject matter expert and cross-functional leader for Sales Operations and IT partnering to design, test, and implement solutions on time, on budget, and with expected results.• Managed store technology, lead strategic process improvement and communication.• Advisor to business leadership by translating complicated technologies into understandable options, consequences, and recommended course of action.

• Served as Subject Matter Expert for entire sales organization including Retail Stores, Wholesale, Direct Sales, and E-Commerce business during a multi-phased, whole company ERP (Enterprise Reporting System) Siebel CRM and Oracle r12 implementation impacting over 3800 employees.• Determined scope and deviations, documented business requirements, created process flows, designed and approved functional and technical designs, and tested system.• Served as Data Steward for entire organization by determining, designing, and ensuring compliance to data management policies and practices.• Maintained consumer data – analyzed and identified risks and solutions

• Provided daily support to team of 20 retail partner trainers and home office staff.• Oversaw shipments to retail partner warehouses and acted as main point of contact for all domestic and international shipments to ensure on time and complete delivery.• Executed management and shipment of point-of-purchase merchandising inventory.• Supported Director of wholesale business for all reporting needs pertaining to the business.• Promoted from Retail Partner Operations Specialist August 2012.

• Effectively handled and resolved escalated customer issues.• Key contact for customer service agents and employees throughout the organization.• Organized reports and documents for management review.• Position required careful time management, troubleshooting, problem solving, high-pressure multitasking, and strong dedication to product and customer satisfaction.

• Answered incoming calls and provided resolution to customer inquiries.• Performed at advanced levels and was promoted.