Sean Stephens Email & Phone Number

Long Lake, Mn, Us

Minneapolis, Minnesota, United States

I have the distinct privilege of leading ~600 Sleep Enablers who improve people's lives every day by delivering, setting up and connecting their Sleep Number smart beds. Sleep Number has an innovative product to improve people's lives and my teams make sure they absolutely love it. ORGANIZATIONAL IMPACT:⏩Drove 25% decrease in operating cost through tight P&L management and driving a continuous improvement mindset⏩Leveraged a combination of team members and strategic partners to enable a flexible labor model ⏩Created an entirely new product portfolio driving incremental sales and improving the company's competitive positioning⏩Drove an innovative pipeline of new capabilities that immediately generated incremental benefits for the company

Minneapolis, Minnesota, United States

Guide businesses in developing and/or transforming all aspects of their operations, including driving strategic vision and improvement to customer experiences, systems architectures, and processes. Deliver business and market-based solutions that evolve company and brand performance past operational challenges.ORGANIZATIONAL IMPACT:⏩Partnered with a global recycling company to reinvent their customer experience. ⏩Partnered with a medical diagnostic laboratory to design and implement a robust business continuity plan.⏩Partnered with a medical supplies provider creating a comprehensive strategic road map of customer, operational and infrastructure improvements to supercharge their growth.⏩Partnered with a global insurance provider to launch an innovative new product in the US market by vetting and recommending +20 US business process operators.

Auckland, New Zealand

- Executive General Manager/Senior Vice President, Operations & Services (2018-2020)- General Manager, Services (Vice President) (2016-2018) Brought on board and quickly began the drive to transform the services business for retail electronics chain Noel Leeming, turning it from a money-losing drain on the company’s bottom line into a significant revenue driver that grew to contribute 40%+ of Noel Leeming’s total earnings in <4 years. Assumed operational leadership for 96 stores, devising a new retail strategic vision that drove sales and profits to their highest points in the company’s 47-year reign in the marketplace.ORGANIZATIONAL IMPACT:⏩Drove operating income from 1.6% to 4.6%, grew sales from $650M to $1B+, and quadrupled profit from $12M to $48M.⏩More than doubled Operating Profit for retail and services between 2018 and 2020; increased services business earnings 51% from 2016 to 2020.⏩Improved Net Promoter Score (NPS) to a world-class high of 86, a shrewd increase above the existing low score of 70.⏩Boosted employee engagement score from 65 to 72; positioned company to rank in the top quartile of companies worldwide.⏩Transformed an imbalanced, unsustainable commission structure with a new compensation and incentive-based performance plan that remained fair to the staff and also drove greater benefit to the bottom line, positioning the company for growth and longevity.⏩Revolutionized the services business model, creating a new vision and strategic roadmap, rebranding all business elements, building new capabilities, and built mutually beneficial partnerships that fueled expansion.⏩Designed a high-performance talent development and coaching initiative; created programming and tools that improved performance management, succession planning, and enhanced

Richfield, Minnesota, United States

- Senior Director, Business Development (2011-2016)- Senior Director, Geek Squad Service Plans (2009-2011)- Director, Geek Squad Services (2008-2009)- Senior Manager, Home Theater Installation Services (2005-2008)- Product Manager, Geek Squad Computer Services (2002-2005)Led the charge and strategy for growing the Geek Squad business from a $3M, 50-person company in 2002 focused singularly on computing services into a $2B, 20,000-agent technical support powerhouse by 2016. Laid the foundation to generate ~$250M+ in services revenue growth by 2018, outlining a strategic business roadmap to transform core offerings and add new, subscription-based offerings. ORGANIZATIONAL IMPACT:⏩Architected the blueprint to generate $100M+ in incremental enterprise value over a 5-year time period.⏩Boosted performance in the home theater category, driving revenue growth 440% and operating profit from -11% to +28%.⏩Secured cost savings 40M+ in operating margin while mitigating the financial risks in Best Buy’s cell phone warranty/repair business.⏩Conceptualized, launched, and drove revenue growth for the new service plan direct marketing business by 225% in the first 2 years.⏩Propelled overall customer satisfaction by 2000 basis points.⏩Facilitated the vision for implementing the company’s Geek Squad service and technology support concept. Drove diversification into new categories, launched new businesses, created new service value propositions, innovated new service offerings, and simplified the portfolio by cutting SKUs by 75%.⏩Grew a mature service plan business 10% YOY, overcoming the post-recessionary economic climate of 2009. Outpaced competitors by developing differentiated offerings unique to the marketplace.⏩Created and launched an innovative consumer electronics buyback program supported by $30M in advertising spend that included Best Buy’s inaugural Super Bowl commercial.

Minneapolis, Minnesota, United States

Held accountability for spearheading and managing the completion of diverse retail projects, focusing heavily on enhancing advertising effectiveness a, optimizing pricing, and integrating services. Identified and analyzed opportunities for growth with specialty retailers, building a solid foundation of expertise in the CPG sector. Communicated at all levels to ensure that operations and activities aligned with organizational business goals and performance targets.ORGANIZATIONAL IMPACT:⏩Developed and pitched the business case for multiple retail engagements which led to multimillion-dollar growth in benefits for key retail clients.⏩Targeted and implemented advertising, pricing and markdown initiatives which generated an incremental $20M in revenue.⏩Designed and built operational effectiveness tools in the services area to improve productivity, efficiency, and performance.⏩Stayed apprised of industry trends and new technologies to ensure clients had the most innovative experience to meet their unique business goals.⏩Captured the multiyear, multimillion-dollar business of Linens ‘n Things; added $20M in revenue, grew market share 2%, and improved profitability 10% in year 1 of engagement.

Certificate Of Completion, Artificial Intelligence

This program equips learners to broaden their perspectives with a practical, behind-the-scenes look at how established companies - as well.

Bachelor Of Arts (Ba), Financial Management

Activities and Societies: Four-year member of the Varsity Basketball team; served as Team Captain both junior and senior years and also.