•Significant and comprehensive understanding of bank rules and regulations.•Research/resolve deposit account inquiries, encoding errors and discrepancies.•Assist clients with online banking access issues and troubleshooting.•Inbound/outbound calling to clients needing assistance with various retail/commercial related issues.•Assist with record retention according to department and compliance regulations.•Manage timely processing of incoming/outgoing domestic and international wire transfers.•Led client support for Zelle product issues and fraud risks alerts.•Managed debit card disputes for fraud activity under Reg E and EFTA processing .•Client risk reviews and fraud detection according to federal guidelines and bank risk parameters.•Teller transaction support, teller cash machine operation, client assistance.•Multitask efficiently in a high volume and fast deadline oriented environment.

•Assisted customers with product selection and purchases, both online and in person. •Acquired new clients via advertising and direct communications. •Created digital content and graphics and managed social media. •Developed and mentored a team of 20 independent sales representatives. •Extremely organized with filing and records.

•Assisted clients with banking transactions, cash handling, and check processing needs. •Received incoming money shipments and prepared outgoing shipments, according to weekly branch monetary needs.• Inspected teller work, scanned and imaged daily for Federal Reserve processing and funds availability.Maintained records and compliance according to federal and bank regulations.•Assisted clients in opening and servicing consumer and business accounts.•Initiated follow up for services provided and made recommendations for additional products according to customer needs and company growth opportunities.•Established rapport and professional relationships with clients to build loyalty.

•Created invoices for property service maintenance requests. •Managed Accounting and Billing. •Assisted in property reviews for maintenance and timely turn-around of rental properties. •Overseeing and managing daily operations of property maintenance requests. •Communicated regularly with service providers, customers, and realtors. • Addressed complaints and assisted in problem resolution.• Maintained organized files for individual properties and maintenance activities.

• Assisted with general office duties, paperwork and organization.• Reviewed documents for correction, missing information, and discrepancies.• Assisted with documentation for client portfolios and mortgage applications. • Worked alongside realtors and lenders, during purchase and sale process.• Assisted in communication with applicants for documentation needs.• Acquired Real Estate Sales Associate License.

• Assisted clients with banking transactions, cash handling, and check processing needs.• Completed daily reports for branch accounting and cash management.• Ensured dual control policy and procedures were adhered to.• Created a weekly schedule according to business needs for the branch team.• Received incoming money shipments and prepared outgoing shipments, according to weekly branch monetary needs.• Inspected teller work, scanned and imaged daily for Federal Reserve processing and funds availability.• Serviced and balanced ATM bi-weekly.• Maintained records and compliance according to federal and bank regulations.• Reviewed Currency Transaction Reports for accuracy and provided team support, training and updates with regulatory guidelines. • Ensured compliance and conducted monthly and quarterly audits of branch records for submitted reports per bank and federal regulations. • Assisted clients in opening and servicing consumer and business accounts.• Provided teller training for new hires, updating procedures regarding policy changes.

Customer Sales and Service Representative• Responsible for providing individualized customer service to clients within the assigned segments of the branch center’s book of business.• Performed account maintenance of consumer and business accounts.• Initiated follow up for services provided and made recommendations for additional products according to customer needs and company growth opportunities.• Established rapport and professional relationships with clients to build loyalty.• Reached and surpassed proposed sales goals set by company standards.Head Teller• Assisted clients with cash handling and check processing needs.• Supervised teller line and assisted tellers with system navigation and transaction processing.• Managed scheduling and staffing of 15 tellers, according to business needs.• Communicated effectively on behalf of tellers during difficult client situations and customer service breaks.• Maintained accurate balances and records of bank vault along with individual cashboxes. • Effectively supervised and managed the teller line during absence of higher management.

• Assisted clients with product purchases and recommended beneficial products according to client’s evaluated needs.• Stored, organized, and placed orders for product shipments and maintained records of merchandise.• Recorded sales and tracked performance in accordance to proposed goals and growth objectives.• Assisted counter manager with creating schedules and managing cosmetics counter day to day sales and activity.• Acquired new clientele and maintained relationships with established clients.• Submitted credit applications for Macy’s credit accounts.

• Entry-level position in customer service and sales.• Cash handling and balancing of POS terminals.• Processed Sears Credit applications.