Amy Ruppert Email & Phone Number

Seattle, Us

Working with clients to design bespoke learning solutions and experiences using human-centered design and the tenets of organization relationship systems coaching to build highly effective teams and positive team culture.

San Francisco, California, Us

Head of talent development and communications for Levi's North America, leading the strategy, creation, and delivery for all ongoing learning and daily operational content. This includes organizing and delivering all field events, managing communications and LMS platforms, designing and launching recognition programs, writing and delivering crisis messaging, crafting senior-leader communications, reimagining leadership development, implementing talent management strategies, advocating for role-based onboarding solutions, and facilitating key moments for the entire fleet. Highlights include: designing and facilitating the 2023 District Manager Summit; leading the creation of the Learning & Development Global Roadmap; coaching, developing, and building industry-specific competencies for the Employee Experience team; designing and facilitating a competency-based development framework for District Managers; navigating change and influencing global peers.

Minneapolis, Mn, Us

Created Target’s first-ever learning strategy for building a high-performing inclusive culture across all functions and for all team members at Target (Stores, Supply Chain, Global teams, HQ). This included designing, developing, and implementing engaging learning experiences for individual contributors through the senior leadership team. Highlights include: Creating strategy and learning plans for inclusion training for 370,000+ team members, representing Target's brand at internal and external events; developing unconscious bias digital learning for Target; facilitating Sr. Leader discussions and learning experiences, and leading a team of L&D practitioners; Establishing Inclusion Acumen at Target brand and website to host tools and resources for learning about inclusivity, one of Target’s core values; Creating communication and engagement plan to market site and increase engagement of learners (In first six months, site had 20,000+ unique visits); built the business case to establish an Inclusive L&D team

Minneapolis, Mn, Us

Designed and delivered inclusivity and empathy-building training, experiences and tools and resources for Target’s 370,000+ team members in retail locations, distribution centers, call centers, global and remote offices, and headquarters locations. Highlights include: Designing and facilitating Targets’ Unconscious Bias Training for the enterprise; launching store-focused Unconscious Bias Training (1800+ stores) and train-the-trainer sessions; developing experiential learning opportunities; curating learning resources and launching Target’s internal Inclusion Portal (website); developing year-over-year enterprise D&I strategic learning initiatives, defining inclusive leadership and creating programs and experiences to build leader inclusion acumen, and facilitating executive-level offsites.

Minneapolis, Mn, Us

Designed complete learning programs (onboarding and just-in-time offerings) for multi-level people leaders within the Target field organization: Team Leads, Executive Team Leads, Store Directors and District Senior Directors. Developed a multi-year field leadership learning strategy in tandem with designing a competency-based leadership model. Created and facilitated workshops.

San Francisco, Ca, Us

Developed multi-year launch-to-sustainment strategy and training solutions for various in-store key business initiatives and projects designed for a global audience. Created and facilitated meeting content for in-person learning experiences delivered during key regional meetings and all-brand conferences. Highlights include: designing annual strategic plans for field leadership, creating original animated e-learning training, facilitating and designing original content to over 1500 attendees during the Old Navy Leadership Conference.

Seattle, Wa, Us

Developed original digital training programs and experiences for global retail employees ranging from entry-level (barista) to management (assistant store manager and store manager). Highlights include: creating new employee orientation training, authoring within an all digital learning platform, evaluating and improving UX for digital delivery, developing digital store manager 30 day immersive retail training, designing on-going leadership curriculum, re-inventing global training plans.

Seattle, Wa, Us

Worked within the US Licensed Stores (franchise) Operations function to support business and leadership teams. Highlights include: designing e-learning programs for leadership training, delivering quarterly business reviews and sales analysis providing insight into business trends.

Seattle, Wa, Us

Collaborated with a team responsible for editing all licensed (franchise) agreements, executing legal contracts, and managing all data supporting contractual obligations. Highlights include: managing a multi-platform database and vendor interface, communicating all new store openings within the Starbucks organization.

Ellensburg, Wa, Us

Instructed multiple sections of general education courses (Developmental English and English 101) for students graduating with a Bachelor’s degree. Highlights include: creating original instructional materials and course syllabi, redesigning course objectives with the university’s education committee, utilizing new methods for providing end-of-term performance feedback.

Ellensburg, Wa, Us

Lectured as the professor-of-record for English 101 courses, providing ongoing feedback regarding students’ overall communication effectiveness. Highlights include: designing original instructional materials used by all Teaching Assistants in the College of Arts and Humanities, developing an online platform for providing grading and performance feedback.

Seattle, Wa, Us

Managed all aspects of retail store operations, including creating an exceptional customer experience, hiring and training all employees, ensuring operational excellence, imparting coffee knowledge and coffee tasting best practices, managing labor and scheduling, maintaining and balancing inventory, developing relationships and building sales to continue to grow business. Highlights include: managing teams of 15 - 25+ and running a 1.5 million dollar stand-alone operation.

Seattle, Wa, Us

Facilitated regional classes for newly hired employees, promoted managers and recruited Retail Managers in Training. Highlights include: creating and leading coffee tastings, providing tasting notes for coffee varietals, explaining coffee tasting vocabulary and helping others learn how to share coffee passion and knowledge with customers.

Seattle, Wa, Us

Corvallis, Oregon, Us

Conducted media relations on behalf of Benton County including crafting press release materials, designing marketing collateral, and organizing community outreach campaigns. Highlights include: creating new online program-management database, implementing new classification and compensation system, and writing all in-house emergency preparedness materials.

Created original public relations campaigns for clients with the agency’s various divisions and fostered relationships with various media outlets to provide exemplary customer service and promote clients' interests within the marketplace.

Master Of Arts (M.A.), English Literature/Composition And Rhetoric

Bachelor Of Science - Bs, Journalism (Advertising Focus)