Amy Satterlee Email & Phone Number

Clearwater, Fl, Us

Clearwater, Fl, Us

Develop and support AWS hosted web application (Vue, Rails) and several micro-services (Ruby, Golang) responsible for the collection, analysis, and disposition of emails marked by end users as potential phishing attacks. Built a notification API and monitoring service utilizing AWS Opensearch for the PhishER application. This provides customers with the ability to monitor queues of inbound messages and receive notification when queue counts reach a custom threshold. Designed and Developed a Webhook Integration in Vue and Rails for the PhishER application. Responsible for the UI/UX design, frontend development, and backend development. This feature provides customers with the ability to integrate with the PhishER application via a webhook that executes when specific message criteria is met. Improved the automated process of searching and quarantining customer emails using Microsoft graph API in the PhishER application through a series of enhancements and defect repairs. Participated in the development of the API for PhishFlip, an award winning feature of PhishER and customer favorite.

Santa Clara, Ca, Us

Develop and support AWS hosted web application and several micro-services responsible for malware collection, rule authoring, and researcher workflow. Responsible for design, development, and support of multiple micro-services used to capture customer un-quarantine data, crosscheck hashes against internal database and 3rd party application, and produce a report of possible false positives. Converted UI features from a legacy AngularJS application to ReactJS. Integrated researcher workflow with 3rd party sandbox environment, submitting files, polling for results, and reporting to the user. Successfully led effort to merge two rails applications, migrating data and functionality, with limited downtime and no data issues. Automated the process of authoring Mac rules, migrating data, designing, and building the application.

St Petersburg, Florida, Us

Develop and support T-SQL procedures for data migration, data cleansing, and reporting of medical inventory, purchasing, and contract data. Built ETL solutions to migrate inventory and contract data between ERP systems. Created T-SQL procedures for viewing and maintaining inventory and contract data within Novus client databases. Created ad-hoc SQL to accelerate data cleansing and matching. Reviewed execution plans, created indexes, and modified SQL for better performance. Remote and on-site client support including demonstrations and training of the Novus application.

Seattle, Wa, Us

Responsible for troubleshooting problem orders, investigating and reporting on inventory anomalies, and developing reports for fulfillment center management. Completed urgent root cause analysis on missing, found, and damaged inventory via shell scripts and ad-hoc SQL queries. Created automated reports on inventory defect and associate behavioral trends using Amazon’s Data Warehouse and proprietary ETL manager. Responsible for root cause summary and explanation of inventory adjustments greater than $10,000 to finance and loss prevention departments. Frequently met with operation managers to review behavioral trends via data collection and video evidence and collaborate on potential process improvements. Responded quickly to operation managers’ requests for information by having an extensive understanding of the data warehouse and ability to create efficient and accurate ad-hoc SQL queries

Allentown, Pa, Us

Develop and support customer service system, including billing, collections, and meter reading processes. Develop and support call center telephony system, including agent routing and self-service on the Interactive Voice Response system (IVR). Provided technical support of the customer service system. Resolved problem tickets by either providing an explanation or creating a code fix.  Provided telephony support of multiple customer call centers. Broad range of responsibilities included agent phones and desktop software, inbound/outbound local/long distance call routing, the call distribution system and agent queue setup. Primary technical designer and developer of entire menu structure and all self-service applications on the IVR. Designed, built, implemented, and supported the following complex functionality: Power Outage Reporting, Pay with Checking, Payment Agreement Setup, Outbound Employee Dispatch, and Outbound Customer Outage Callback. Designed the database and strategically placed code in the IVR applications to log call data. Created automated reports and frequently ran ad-hoc queries to analyze call data and find areas in need of improvement. Mentored college interns. Responsible for training and delegating work.