Non-profit arm of Naperville Community Unit School District 203. NEF supports more than 16,000 students across 23 buildings spanning early childhood, K-12 and Connections Transition Program. 16% of students are from low-income households. * Define, plan, promote and execute fundraising events and campaigns to raise $400,000 annually (budgeted) through corporate and individual donations * Create donor-centric communications and manage donor relationships and data* Track and analyze donor and fundraising trends and results* Set up and maintain systems: Bloomerang (donor data), Foundant (grant management) , Qgiv (peer-to-peer fundraising) and Firespring (website) Key Accomplishments*Raised and distributed more than $200,000 for families in need during COVID through creation of Kid Booster Crisis Fund* Initiated High Five teacher appreciation campaign to thank teachers, raise funds, increase awareness and attract new donors* Collaborated on creation of NEF's first annual report (Gratitude Report)

* User research: Planned and conducted qualitative & quantitative user tests with hundreds of users on websites, applications & intranets in North America, Australia, Europe & Asia. Analyzed results & created guidelines for improving user experiences* Methods: Eyetracking, field studies, remote studies, paper prototyping, competitive testing, longitudinal (diary) studies, contextual inquiries (field studies), card sorting, testing with senior citizens, accessibility testing with users who were blind or had low vision* Client work: Help clients improve site experiences via expert heuristic reviews (usability strengths, weaknesses, recommendations for improvement, high-level analysis, directions for redesign), user testing, tutorials, workshops. Clients include: Verizon, The New York Times, General Motors, American Express, National Geographic, Time Inc.* Teaching: Present & create tutorials on user testing, emerging patterns in web design, intranet usability, writing for the Web, mobile and tablet user experience. Taught thousands of conference attendees & client team members in US, Europe, Asia, Australia * Writing: Reports on E-Commerce Usability, Intranet Usability, Intranet Design Annual, Email Newsletter Usability, Site Map Usability, Intranet Information Architecture. * Management: Manage direct reports, guiding projects, reviewing deliverables, assisting career development. Oversaw & collaborated with contract employees on client & research projects. Managed long-term client contract. Interviewed & assisted in hiring decisions & processes* Interviews: Entrepreneur.com (E-Commerce), EMarketing + Commerce (E-Commerce), Internet Retailer (E-Commerce and accessibility), HR News (intranet usability)* Invited Speaker: TMA Resources Annual Users' Group keynote 2011 & 2012; Digital Workplace Group's co-host and guest, various episodes 2011-2017.* Online Training: Started, built and run all aspects of online seminar program.

* Worked with multi-disciplinary teams, clients, industry experts and site builders to structure websites for clients including a family-related content site and a transaction-based sponsorship marketplace.* Developed site structures, navigational systems, functionality, screen schematics, functional specifications and HTML prototypes. Created strategies for consistent customer experience.

Translated print materials for blind and low vision audiences, following W3C standards for accessibility. Managed content and tracked site usage.