1. Fosters effective relationships with assigned business customers by learning about their mailing and shipping needs and working to ensure they are achieved though onsite customer visits, phone calls and email communications.2. Provides support and assistance to assigned customers as needed to achieve revenue retention goals.3. Maintains awareness of common issues across customers to identify systemic issues within the geographic area or similar portfolios.4. Coordinates with… Show more 1. Fosters effective relationships with assigned business customers by learning about their mailing and shipping needs and working to ensure they are achieved though onsite customer visits, phone calls and email communications.2. Provides support and assistance to assigned customers as needed to achieve revenue retention goals.3. Maintains awareness of common issues across customers to identify systemic issues within the geographic area or similar portfolios.4. Coordinates with other internal departments and stakeholders to provide support to assigned customers to retain revenue.5. Interacts with customers to uncover potential sales opportunities. Identifies sales leads and notifies Sales representatives as appropriate.6. Establishes and maintains understanding of customer strategies, business needs and environment in relation to shipping and mailing needs to retain and generate revenue.7. Maintains sales and retention activities, account information, marketplace and industry information, competitive information, etc., within the customer relationship management system. Show less

1. Uses customer intelligence and market research to assess revenue potential and confirms threshold values to negotiate and implement pricing agreements that are below published retail price offerings found in post offices or on-line at usps.com.2. Creates inter-functional teams with cross-functional subject matter expertise to document customer requirements and confirm customer orders that involve acceptance, transportation, equipment or unique processing requirements to close… Show more 1. Uses customer intelligence and market research to assess revenue potential and confirms threshold values to negotiate and implement pricing agreements that are below published retail price offerings found in post offices or on-line at usps.com.2. Creates inter-functional teams with cross-functional subject matter expertise to document customer requirements and confirm customer orders that involve acceptance, transportation, equipment or unique processing requirements to close sales.3. Uses market intelligence and industry intelligence to identify opportunities to negotiate pricing agreements with customers who do not use the Postal Service, limiting the development of proposals or presentations to customers with growth revenue potential within an assigned geographic territory.4. Conducts negotiations and executes agreements at the customer’s place of business after using a process to validate customer requirements that generates a sale of postal service products and/or services from the customer that lead to revenue for the Postal Service.5. Participates in the execution of pricing agreement development plans and provides guidance, support, and assistance for the purpose of developing customer solutions customized to specific business needs.6. Addresses issues dealing with unique customer requirements including coordination of key decision makers at decentralized locations, complex payment methods and multiple mailing centers.7. Calls on new prospects within the assigned geographic territory and convinces them to use postal products and services by negotiating a pricing agreement and a customer commitment to use the agreement to achieve anticipated postal revenue goals.8. Develops effective working relationships with potential business customers and talks with prospective decision makers who are authorized to order or commit the company’s assets to the use of postal shipping and mailing services products. Show less