Amy Silva Email & Phone Number

Freeport, Texas, United States

Freeport, Texas, United States

Freeport, Texas, United States

Freeport, Tx

Shipping and receiving coordinator at the Olin MRO facility.

Angleton, Texas, United States

Oversaw a team of over 50 employees.Served as central point of contact for all outside vendors needing to gain access to the building Reduced and controlled expenses by monitoring daily expense reports, scheduling and managing the entire budget of the company.Created an inventory process in order to decrease spending and attain a more exact per job specific expense value. This reduced our overhead and gave a more defined figure to the profit margin.Handled all accounts receivable and accounts payable. Managed payroll and worked directly with our tax professionals to file company taxes.Coordinated with all additional contractors and clients during field jobs.

Pasadena, Texas, United States

Alongside the store manager, I lead a team of 5 professionalsReduced and controlled expenses by keeping an accurate inventory of all supplies and materialsServed as mentor to junior team membersFielded an average of over 30 customer service calls per dayRecommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers’ policies to maintain high levels of customer satisfactionExtended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Informed customers about sales and promotions in a friendly and engaging mannerProcessed up to 40 customer orders per dayTracked down sources of special products and services to meet customers’ special needsTrained new employees on company customer service policies and service level standards.

Victoria, Texas, United States

Planned travel arrangements for 20 executives and staffDrafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferencesManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for informationDesigned electronic file systems and maintained electronic and paper filesMaintained the front desk and reception area in a neat and organized fashionServed as central point of contact for all outside vendors needing to gain access to the buildingPlanned meetings and prepared conference roomsWrote reports and correspondence from dictation and handwritten notesMaintained an up-to-date department organizational chartDispersed incoming mail to correct recipients throughout the officeSupplied key cards and building access to employees and visitorsMade copies, sent faxes and handled all incoming and outgoing correspondenceFacilitated working relationships with co-tenants and building managementCreated PowerPoint presentations used for business developmentPosted open positions on company and social media websitesOrganized files, developed spreadsheets, faxed reports and scanned documentsCreated weekly and monthly reports and presentationsProperly routed agreements, contracts and invoices through the signature processReceived and distributed faxes and mail in a timely mannerReceived and screened a high volume of internal and external communications, including email and mailMaintained and reserved the executive conference room calendarManaged daily office operations and maintenance of equipmentWas offered the position of Office Manager but husbands relocation made accepting impossible.