Amy King Email & Phone Number

Define training processes, develop curriculum, and coordinate pre-apprentices programs in the community to develop trade talent for the electrical construction industry.• Created a training roadmap, defined curriculum strategy, developed content, and directed a lean team of SMEs and creative partners to facilitate the rapid transition to online learning in 2020, delivering three online training modules per week• Facilitated training for high school and college students and worked with SMEs to rapidly transition 200 lessons and exams to virtual learning during the Covid pandemic, delivering three eLearning modules per week• Built the internal LMS platform from the ground up, updated existing operations training, defined training KPIs, and developed reporting and tracking tools for stakeholders• Worked with the Accounting department to formalize and document processes and created the eLearning resources and on-the-job training curriculum and exams for payroll processes

Houston, Tx, United States

Designed a developmental training curriculum for field operations personnel aimed at driving progressive job growth and increased compensation through tiered development and cross-training opportunities to enable a more agile workforce.• Defined the training KPIs, built a dashboard to track training progress, and delivered monthly reports to senior leadership, resulting in 100% completion of the annual safety compliance training • Identified gaps in training, communications, reporting, and leadership skills and built a comprehensive skills-based training program encompassing soft skills required for career growth• Worked closely with SMEs to develop training materials, visual aids, instructor-led classroom learning, on-the-job training, and eLearning and continuously evaluated curriculum to ensure organizational alignment and effectiveness• Designed curriculum to revive a pre-apprenticeship training program and develop a pipeline of talent at high schools and colleges in the Houston and Austin areas• Developed a production training program which decreased non-conforming defects by 67% and improved production quality through standardized processes• Facilitated soft skills classes on subjects including communication, decision making, change management, managing workplace conflict, and leadership