Amy Thomas Email and Phone Number

• Manage a team of quotations specialists• Create and provide tools and processes for project estimation and follow-up• Perform joint sales calls with OSR's and vendors to strengthen customer relationships and improve win-rate• Hold weekly team strategy and follow-up discussions with internal and external stakeholders

• Analyze engineered drawings, perform take-offs, and obtain quotes for all required equipment for the project. • Provide quotes for requested product at sufficient margin and follow up to secure the business.• Work with vendors, contractors, engineers and other stakeholders to confirm requirements and make arrangements to aid in the awarding of the project.• Design systems and procedures to standardize and improve efficiency of project estimation and management.

Provided appropriate project management, ensuring deliverables are completed according to schedule utilizing established methods and tools, and assuring the quality and reliability of provided project services. Successfully managed a portfolio of over 170 projects totaling over $11.6 Million dollars. Provided estimates for new project requests. Provided retail support and customer service.• Develop and maintain relationships and trust with internal and external stakeholders.• Plan, create, and implement project management and estimation processes & tools.• Demonstrate ability to meet time sensitive deliverables and manage budgets.• Anticipate problems and formulate plans, procedures, and preventions to mitigate risk.• Monitor project progress according to timelines and schedules across project locations/sites.• Work with contractors and vendors to complete project objectives in a timely manner.• Create and manage purchase orders for the procurement of required equipment.• Review and submit technical drawings to engineers & contractors to ensure requested equipment meets the project requirements and specifications.• Analyze engineered drawings, perform take-offs, and obtain quotes for all required equipment for the project. • Provide quotes for requested product at sufficient margin and follow up to secure the business.• Design systems and procedures to standardize and improve efficiency of project estimation and management.

Organized and managed mobile service manpower, schedule, and work-flow and in-store retail service to meet customer needs in a timely fashion. Consistently met year-end gross margin goals by the end of Q2. • Demonstrate a strong customer focus and commitment to company values.• Lead, develop, and educate team of Customer Service Reps & Technicians and coordinate effective working schedules, vacations, and payroll.• Manage service center operational processes, key performance metrics, and budget.• Observe and manage daily/monthly sales revenues, reviewing performance reports and leading sales initiatives to drive results. • Communicate with Business Accounts to ensure their needs are met according to service level agreements.• Review Profit & Loss statements and Daily Sales reports to analyze for opportunities to improve sales/profitability. • Dispatch mobile technicians as needed, planning routes in an efficient, cost effective way.• Conduct meetings to communicate expectations, KPI results, and company policies. • Ensure a safe working environment, organizing safety meetings and checking for safety equipment usage where appropriate.• Provide yearly performance reviews and any applicable wage increases for all staff.

Specialized in online search advertising for e-businesses looking to promote their website. Customized tailored campaign creation, optimization, and management to the individual advertising needs and objectives of each business I worked with, so they could advertise more effectively and efficiently. Ran an affiliate marketing website of my own called All That is Awesome, designed to market items of interest to individuals and direct them to where they can purchase them.

Coordinated and managed a team of Search Engine Optimization support professionals on a revenue project designed to improve online ad performance for businesses. Developed and designed unique performance tracking tools and overview reports. • Provide overall leadership, direction and supervision of assigned team members. • Establish and monitor delivery of KPI targets and schedules for Project team members.• Select and hire staff and lead the Project team to ensure that the team is appropriately organized and managed to achieve project goals in an efficient manner.• Create and manage reports for monitoring the success and progress of project programs/divisions.• Provide weekly overviews outlining the performance of each program to key stakeholders.• Coach and develop assigned team of 15-30 support professionals through weekly evaluations and discussion sessions regarding key performance metrics. • Manage the billing and fiscal reporting of billable sign-on hours. • Communicate expectations regularly and provide feedback to team members during weekly one-on-one meetings. • Work effectively with senior management to ensure corporate & client goals are met.

Independant financial advisor and securities broker. - Assessed risk tolerance and needs of individuals and recommended investments to suit their needs.- Demonstrated networking and sales expertise.- Educated in CSC and LLQP - Obtained securities license.