Amy Todd Email & Phone Number

London, England, Gb

London, England, United Kingdom

Barnet

London Borough of Barnet – Contract RoleProject Manager/Business Analyst on a number of projects to improve the digital capabilities for integrating health and social care systems. Looking at as-is processes, capturing requirements and designing to-be processes on various projects, working closely with developers, solutions architects, system analysts and senior stakeholders. Leading workshops and interviews to elicit requirements. Assessed, planned and organised the delivery of allocated… Show more London Borough of Barnet – Contract RoleProject Manager/Business Analyst on a number of projects to improve the digital capabilities for integrating health and social care systems. Looking at as-is processes, capturing requirements and designing to-be processes on various projects, working closely with developers, solutions architects, system analysts and senior stakeholders. Leading workshops and interviews to elicit requirements. Assessed, planned and organised the delivery of allocated work packages to meet agreed time frames, quality and financial restraints. Liaising with suppliers and stakeholders across a multi-agency setting, developing strong relationships to design and build solutions that worked for all parties.Significant Achievements• Produced the business cases for the Shared Care Record (Integrated Digital Care Record), eReferrals, E-Marketplace and GovRoam, exploring and detailing all feasible approaches and options.• Developed and implemented a solution to allow Health staff access to Mosaic and Social Care staff access to RiO on a range of devices across multi-agency sites. Show less

I was the ICT lead for social care and health integration projects, working within the PMO for the Shared Digital Service across Camden, Haringey and Islington councils. I delivered multiple concurrent ICT projects through the full lifecycle, within agreed time, budget and quality criteria, working with ICT suppliers and developers. I was the key liaison between technical and business teams. Responsible for completing privacy impact assessments and data sharing agreements, ensuring… Show more I was the ICT lead for social care and health integration projects, working within the PMO for the Shared Digital Service across Camden, Haringey and Islington councils. I delivered multiple concurrent ICT projects through the full lifecycle, within agreed time, budget and quality criteria, working with ICT suppliers and developers. I was the key liaison between technical and business teams. Responsible for completing privacy impact assessments and data sharing agreements, ensuring readiness for GDPR compliance.Ensured all project documentation was completed and updated accordingly, including PIDs, project plans, risks and issues logs and reporting.Responsible for a large portfolio of projects ranging from delivery of ICT based transformation, software specification/development and a number of technical improvement projects. I was responsible for matrix management of capacity and resources to ensure programmes/projects were delivered in agreed timeframes. Significant Achievements• Technical ICT lead for the tender of Camden Telecare Services to bring the Service in-house.• Successfully completed a refresh of Privacy Impact Assessments and Data Sharing Agreements between LB Camden, NHS Digital and Camden CCG• Extended CIDR Datasets to include Safeguarding, Overview Assessment and CPA to improve the information practitioners for assessments. • Driving the shape of the ASC Transformation Programme to deliver substantial savings and meet MTFS targets.• Enabled Health partners and social care workers to work seamlessly across partner locations using different technology devices. Show less

London, United Kingdom

Working within a lean department delivering business and ICT driven projects, targeted at improving and streamlining user experience whilst adhering to all legislative requirements. Worked on major projects which align to the NHS England Personalised Health and Care 2020 vision, using data and technology to transform outcomes for patients and citizens. Significant Achievements• Technical Project lead for Adult Social Care working with Camden Clinical Commissioning Group for the IDCR… Show more Working within a lean department delivering business and ICT driven projects, targeted at improving and streamlining user experience whilst adhering to all legislative requirements. Worked on major projects which align to the NHS England Personalised Health and Care 2020 vision, using data and technology to transform outcomes for patients and citizens. Significant Achievements• Technical Project lead for Adult Social Care working with Camden Clinical Commissioning Group for the IDCR (Integrated Digital Care Record), Camden were the first London Borough to go live with this.• Drafted and formulated a winning bid for the writing of app, website reviews and research relating to technology in health care. http://camdenccg.latimerinsights.com/digitalhealth/• Project manager for the design and implementation of a new eMarketplace website for Adult Social Care (Camden Care Choices). Working closely with a range of Stakeholders, 3r.d party suppliers and project delivery teams.• Successfully implemented DBS (Demographic Batch Service) onto the N3 network to enable NHS number matching on the Camden network without having to send data externally to be matched. This has resulted in Camden having a 97.5% match for NHS numbers within Mosaic. Show less

As Project Manager I was responsible for managing small to medium sized strategic projects for educational organisations Significant Achievements• Managed all hardware, software and network rollouts for Schools IT Support Team• Rolling out to over 50 sites and 5000 users while managing the interdependencies between a number of projects that ran concurrently

• Managed the Schools IT Helpdesk, dealing with approx. 500 incoming requests per week.• Responsible for scheduling of all technicians visits to schools.• Responsible for dealing with customer complaints and escalations.• Ensured all requests were completed within the specified SLA and to the required standard.• Responsible for running reports and publishing performance statistics for the team.• Directly line managed 8 staff, conducting appraisals and managing… Show more • Managed the Schools IT Helpdesk, dealing with approx. 500 incoming requests per week.• Responsible for scheduling of all technicians visits to schools.• Responsible for dealing with customer complaints and escalations.• Ensured all requests were completed within the specified SLA and to the required standard.• Responsible for running reports and publishing performance statistics for the team.• Directly line managed 8 staff, conducting appraisals and managing performance. Show less

• Responsible for creation, deletion and modification of network logons and email accounts using Active Directory and Exchange• Dealing with approx. 500 incoming requests per week via telephone and email maintaining a 75% first time fix rate.• Use of DameWare remote access tool and Remote Desktop.• Use of Heat call logging tool.• Adhering to strict SLA’s.

• Responsible for creation, deletion and modification of network logons and email accounts using Active Directory and Lotus Notes• Dealing with approx. 300 incoming IT faults/requests per week• Use of Remedy call logging tool• Use of Terminal Services Client for remotely accessing client machines• Adhering to strict SLA’s at all times.