Amy Whittaker Email and Phone Number

Responsible for development and implementation of all student-related Career Services activities including career preparation meetings and counseling, job search preparation, salary negotiation, mock interviews, workshops, coaching and counseling students on resumes, job search tactics. Led career services team in organizing quarterly Career Week activities. Taught the Career Readiness course and managed course design through the Canvas LMS.

Developed a Career Services program designed to ready Web Development Certification graduates for employment. Created and maintained a recording and reporting structure to track graduate KPIs and outcomes. Spearheaded and completed the program’s enrollment as a provider under the GI Bill through approval from the state’s Department of Veteran’s Affairs Non-Accredited Program.

Provided oversight to the Housing First for Individuals Team comprised of sixteen case managers serving over two hundred clients. Directed outreach, case management and stability focused support to individual clients. Assessed team capacity, ensured and tracked grant compliance, analyzed internal policies and procedures and implemented innovative solutions to complex client issues.Compiled monthly reporting for housing programs, led monthly meetings with community stakeholders, and represented the team and agency to a wide range of community partners.

Provided crisis intervention and guidance to those seeking assistance through their Employee Assistance Programs or the National Suicide Prevention hotline. Scheduled intake appointments for substance abuse and mental health related needs.

Managed and trained business sales staff on a regional level. Created and tracked projects for Region and Area initiatives to drive business efficiencies and key performance indicators. Directed regional contract issues, as a liaison between customers, business sales and service groups. Conducted monthly compliance and exceptions audits, providing follow up and coaching opportunities for regional and local managers.