Experienced Dynamics 365 (D365) professional with extensive experience across CRM and ERP solutions, including end-to-end delivery of projects and full support services.Strong background in customer service, excels in being able to break down and resolve complex issues. Highly adaptable with the ability to quickly shift between structured project work and managing critical incidents. Extensive team management experience in growing, development and leading technical and functional teams. An ability to turn around failing functions and struggling teams into highly performing and motivated units.🔊COMMUNICATION. Excellent use of language both verbal and in written form, demonstrated through client and peer interaction via email, telephone and face-to-face meetings. Wins confidence through honesty and transparency whilst taking into consideration the wider impact of any information imparted. Comfortable working with neuro divergent team members. 🏆CUSTOMER SERVICE. Thorough working knowledge of customer service environments, with consistent high standards and ability to deal with, and resolve, customer complaints issues and queries. Ensures the customer is updated and applies empathy where applicable.🧩TRAINING. Demonstrated through teaching others core skills to progress within their roles, continually supporting personal development, and has ability to identify and adapt the material to the individual’s needs and learning styles.🔍IDENTIFYING AND SOLVING PROBLEMS. Exceptional at analysing and problem solving, including root cause investigations. Applying a logical and practical approach towards tasks presented.✍🏼PROCESS IMPROVEMENT. Proven ability to facilitate and mediate discussions on all levels to improve a process or set of processes and aid with implementation.🔗SYSTEMS AND TECHNOLOGY. Dynamics 365 (D365); Azure Cloud; Teams; Viewpoint; Resource Link; DocuSign; Worldpay; Land Registry; Networx; COINs, Agresso, Visio, Lucid⚖️METHODOLOGIES AND FRAMEWORKS. Agile; Waterfall; Wagile; MSP; Prince2Want to know more? Please get in touch☎️ 07960 075687📧 amywright1512@outlook.com