Amy Wright Email & Phone Number

Chertsey, GB

Recruited to set up and run the Dynamics 365 (D365) support team and responsible for managing the overall support of the key systems used to support a business in hypergrowth. Promoted to manage (interim) overall department with management responsibility for 7 employees and 19 contractors over a 5-month period during a change in leadership.📌Skills: - Team.

Promoted to lead and manage the Enterprise Systems Team, platform and all business applications. Responsible for 7 FTE, 4 contractors, and 6 Business Applications. Whilst there delivered improvements in support processes and stakeholder management, knowledge transfer and project transitions. Managed 4 upgrades and 3 projects.✔️Achievements:Worked directly.

Kew, England, United Kingdom

Recruited to act on behalf of the IT department as D365 lead on the EVE Project Team consisting of 10 contractors and 3 employees. Working collaboratively with the project team ensuring alignment with the IT department process and procedures. Taking ownership of security configuration and transition into support.📌Key Skills: - Stakeholder engagement.

Promoted to lead Support Analyst for D365 following project Go Live as well as supporting all additional business systems. Management of changes and submission via CAB. Created and maintained full system documentation. Direct management of the Managed Services team for D365.🖱️ Systems & Technology: - Dynamics - Viewpoint - Resource Link - DocuSign.

Seconded to the 2-year £2.5million Dynamics project replacing the current Sales, Marketing and Customer Service systems. Working collaboratively with a team of 2 other product owners, 5 IT team members, 6 contractors and a 3rd party to define and develop a new robust Customer Service and Field Service management system.✔️ Achievements:Actively worked with.

Recruited to support the defect management and resolution of allocated developments. Act as an escalation point for 4 coordinators in the absence of management. Managed the monthly review of spend and contra charge allocation

Brought into the business to run the customer support team and work with operations teams to improve key business metrics. Led a team of 6 customer support agents. Helped build out and structure for event booking management to improve efficiency

Working in the Customer Care call centre to arrange appointments for BUPA members. During my time there I was seconded to a Specialist Escalation team and a System change project

A-Levels, It, General Studies, English Literature And Language

Gcse'S