Amy Ames Email & Phone Number

Waco, Tx, Us

● Oversee integration of career education into the curricular and co-curricular experience, with more than 540,000 touchpoints achieved in first year● Manage 8 full-time employees making up two distinct teams and areas of purview● Led team in successful launch of Career 360 platform to learners and external stakeholders, increasing access to career education, visibility for Career Services, and efficiency for team; 63,000 pageviews since launch● Collaborated with data analysts to develop metrics dashboards: 1) measures representation and results of BIPOC populations in experiential learning challenges and 2) measures persistence through career checks● Implemented plan for increasing teams’ equity, diversity and inclusion awareness and application of learning to daily work● Contribute to overall operations decisions and continuous improvement for Career Services team; lead multiple committees in service to the department

● Increased postgraduate survey response rate by 21%● Led team of 5 Fieldwork Administrators in solidifying a unified mission and developing and executing a strategic plan● Established a weekly reporting process and team dashboard for monitoring KPIs● Conducted weekly analysis and team discussion of KPIs● Created a protocol for employer follow-up with prospective field sites● Communicated with academic stakeholders in the Clinical Mental Health Counseling program to align team priorities to program needs● Strengthened relationship with Academic Advising team by setting up a regular meeting cadence and developing a timeline of key tasks that impact both teams

● Oversaw employer relations, career advising, and career development programming for all levels of students and alumni, including online students, in Science, Health and Social Work programs● Led team in securing 99% knowledge rate of 900+ graduating students’ post-graduation plans● Increased placement by 61% between graduation and 180 days after graduation, resulting in 83% placement and 89% success for assigned students● Supervised team of 4 career success professionals with a focus on increased effectiveness and growth ● Doubled programs and staff to manage based on success in leading team in meeting and exceeding goals● Identified appropriate experiential education and employment opportunities in support of students’ professional goals and develop relationships with recruiters and hiring managers from all sectors● Customized career development programming to meet the specialized needs of academic departments and increase access for student populations, such as online, graduate and first-generation students● Known for fostering a highly collaborative and positive working environment where the unique experiences, skills, and contributions of each team member are valued and celebrated● Possess strong understanding of using Handshake to maximize effective service to employers and students● Utilized technology and creativity to address challenges to program delivery due to COVID-19● Taught online and face-to-face Professional Development courses for students● Taught workshops on the topics of career and major exploration, writing effective resumes and CVs, interviewing skills, job/internship search skills, graduate school planning, career possibilities for PhDs, converting a CV into a resume, and salary negotiation

Waco, Texas Area

● Supervised team of 5 career advisors, coordinating center’s appointment and presentation strategy and execution ● Served as member of departmental leadership team during time of transition ● Contributed to department’s assessment plan and compile and analyze data for annual report● Coordinated and provided training for career advisors● Led weekly meetings of the career advising team● Served as the liaison to the Department of Biology, Department of Psychology & Neuroscience, and the Graduate School● Supervised and trained graduate assistants● Coordinated faculty participation in university-wide majors fair● Conducted group workshops to interpret student results of the Myers-Briggs Type Indicator® and Strong Interest Inventory®● Gathered data for monthly reports of appointment trends and student usage of online tools● Chaired the Paul L. Foster Success Center Aessessment Committee

Waco, Texas Area

● Created a series of graduate school planning workshops for undergraduate students● Conducted a needs assessment for a job shadowing program● Provided individual career counseling to students and alumni● Edited the Career Corner blog (http://blogs.baylor.edu/careercorner)● Taught a New Student Experience course, Identifying Potential Careers, for students who were undecided on a major● Conducted group workshops to interpret student results of the Myers-Briggs Type Indicator® and Strong Interest Inventory®

● Provided individual career counseling to students and alumni● Interpreted results from the Myers-Briggs Type Indicator® and Strong Interest Inventory®● Edited the Baylor Career Corner blog (http://blogs.baylor.edu/careercorner)● Recorded and edited podcasts for the Meet the Majors Podcast● Edited departmental website● Served as an academic advisor during summer orientation● Created and presented a “Plan B” workshop for pre-healthcare student organizations● Chaired the Assessment Committee for the university’s Paul L. Foster Success Center (2007-09)

Waco, Texas Area

Taught New Student Experience courses for students who had not declared a major● Identifying Potential Careers (Fall, 2012)● University 1000 (Fall, 2011)● BU 1000 (Fall, 2008 and 2009)

Waco, Texas Area

Provided individual academic advisement to students in the College of Arts & Sciences. Interpreted degree audits, reviewed requirements for degree completion, and assisted students in selecting appropriate courses.

Master Of Education, Counselor Education- Community Counseling

Bachelor Of Arts, Psychology

Magna Cum Laude in Honors Studies