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Amy Franks graduated from Temple University in 2014 with a B.A in Tourism and Hospitality Management, with honors. Upon graduation, she accepted a position with Aramark, one of the leading food service companies in the world, in their Management Training Program. Amy moved to New York City to work as a Food Service Manager at the Bank of New York account. Soon after starting in New York City, Amy helped Aramark grow the business by assisting in the opening of 13 new locations. She played a key facilitation role in the building of relationships and implementation of technology, while working within a three month launch period. Just 8 months after starting the position in New York City, Amy was offered the promotion to Catering Director at FedEx in Memphis TN. After acting as Catering Director, she was promoted to Food Service Director within a few months. In December 2017, Amy decided it was time to move closer to Philadelphia. Being offered the Food Service Manager position at Chubb Insurance, Amy was able to make her mark and quickly get promoted into her previous as Food Service Director at Independence Blue Cross. Amy spent 2 1/2 year with the Unidine Corporation, owned by Compass Group North America. In her role as Operations Excellence Manager, she was responsible for transitioning and opening up new business in the senior living, and healthcare sectors across the country. Acting as Operational Team Leader, Amy coordinated the opening process, implemented operational procedures, and conducted the on-boarding process with new team members. Amy has been a member of the JLL team for 2.5 years, first serving on Amazon's Food Program team, and then joining the Work Dynamics Central Team. In her current role, Amy supports a number of clients on strategy, mobilization, and optimization projects. Amy is passionate about driving innovation, growing the business, and achieving actionable goals and objectives, all while sustaining relationships. She also believes that the key to building sales and partnerships is by developing trustworthy, meaningful relationships with customers and clients alike. Amy is always thinking about the next steps, and developing challenging, yet reasonable action plans towards the future.
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Workplace Experience LeadJll Sep 2023 - PresentChicago, Illinois, Us- Facilitate new business transitions for Workplace Experience- Created and implemented an orientation program specific to new business headcount – with ongoing facilitation of programming. The program includes learning and development opportunities, in addition to providing tools for success within new roles - Manage an ergonomic program for clients, being responsible for reporting and oversight- -
Program CoordinatorJll Nov 2021 - Sep 2023Chicago, Illinois, Us-Oversees Amazon’s Food Service Program in all HQ locations throughout the East Coast -Manages the day-to-day relationship between vendor partners-Collaborates with facility management team to deliver the best possible customer experience on a daily basis-Drive innovation and collaborative programming throughout all food service locations-Engage in new building openings and expansion projects-Assist in solution management as a single point of contact for all customer feedback for the national portfolio
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Vacation PlannerNever Grow Up Vacations Dec 2019 - PresentWelcome to Never Grow Up Vacation! I am pleased to offer you full-service vacation planning services for destinations including all Disney destinations, cruises, all-inclusive, and much more! There is no commitment or additional fees to using my services and agency, just the benefits of ease, fun, and worry-free travel planning services! My extensive travel experience provides key insights to planning and booking the best and most memorable vacations. My recent destination experiences include: over 20 cruises on various lines; Disney World and Disney Land; Alaska; Europe; and many domestic US cities. Cheers to the Vacation of a Lifetime! -
Operations Excellence ManagerUnidine Mar 2019 - Nov 2021Boston, Ma, Us- Transition and open new business in the corporate culinary, senior living, and healthcare sectors across the country- Develop attainable strategic roadmaps for various concepts within a piece of business, including fine dining venues; cafes; micro markets- Design and implement a retail and marketing vision for each unique property, with emphasis on customer experience and guest satisfaction- Implement marketing plans that drive check average, market trends, and client/guest needs- Train hourly and salaried team members on company procedures and systems, including POS, financials, and toolkits -
Food Service Director At Independence Blue CrossAramark May 2018 - Feb 2019Philadelphia, Pennsylvania, Us- Lead a team of 14 front line associates, one Sous Chef, and one Executive Chef in the café, catering, micromarket, and coffee shop business, with a revenue stance of $1.4 million per year- Conduct regular food safety assessments and develop budget objectives for both food cost and overall financial goals- Train and coach staff on career objectives, while providing growth opportunities within the business- Act as Client Liaison and conduct regular business reviews with the client team, while proposing new business objectives, pricing increases, and financial investments- Create all budget goals for each fiscal year, with the goal of 5% top line sales growth and EBIT growth of 3% year over year by diving into P&L costs and efficiencies -
Food Service ManagerAramark Dec 2017 - May 2018Philadelphia, Pennsylvania, Us- Managed and maintained all café, catering, and pantry service operations in a 1,600-population building, with an 85% daily participation rate- Collaborated and assisted with the RFP process for multiple local accounts within the Philadelphia and Jersey market, working with high level Aramark executives- Acted as District Marketing Lead, creating and implementing marketing plans and initiatives for the region that stay consistent with corporate marketing objectives- Worked with corporate teams to pilot new Aramark initiatives that will launch company-wide once completed successfully
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Food Service DirectorAramark Sep 2017 - Dec 2017Philadelphia, Pennsylvania, Us- Manage a staff of 30 employees including 4 managers across multiple locations and campuses, while training and developing front line associates in corporate standards and expectations- Increase overall guest satisfaction by 10% within the first month of position, in addition to developing action plans to increase participation within café and catering- Directly oversee the catering team, both front line and manager, assisting in the growth and development of department through platforms and menus- Facilitate meetings with suppliers within the Memphis area to increase product mix and to stay competitive within the dining experience, while ensuring purchasing compliance and proper menu planning with the Chef and culinary team- Develop and maintain new local restaurant partnerships based on client and customer needs, negotiating the best possible margin- Assist with the launch and use of the Ariba S2P system within the Fedex portfolio, in addition to launch a new waste tracking system, LeanPath- Review and maintain all P&L financials of a $3 million account with high exposure within the National Account scope
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Catering DirectorAramark Apr 2015 - Sep 2017Philadelphia, Pennsylvania, Us- Develop and implement catering standards, consistent with Corporate objectives and goals, by training staff, completing price analysis, and evaluate client needs- Plan and execute FedEx client events ranging from 10-700 people with various menus, themes, and budgets- Build customer relationships with the use consistency, value, and transparency- Drive sales, profit margin, and bottom line profits with the use of strong ethics, relationship skills, and forward thinking processes- Directly manage a staff of 25 employees by building a solid foundation of skills and open communication- Execute the Board of Directors Meetings for FedEx every quarter- Manage a catering department among five FedEx Corporate Office within the city of Memphis, in addition of successfully catering to 15 off-site locations
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Food Service ManagerAramark May 2014 - Apr 2015Philadelphia, Pennsylvania, Us- Manage a unionized staff of 25 people, ranging from cooks to cashiers, while complying with union and labor guidelines - Process all billing paperwork, in addition to analyzing profit and loss statements, in order to achieve best possible outcomes- Develop action plans in order to manage costs and drive profits - Work with the client in executing company-driven initiatives and produce marketing materials to enhance customer experience, awareness, and product value - Coordinate all special event and catering needs for our clients, while facilitating the execution process with our catering and cooking staff- Maintain food safety standards both in the kitchen and in the Café by instilling reinforcement training of staff and conducting regular assessments- Successfully open 11 new business accounts within the Bank of New York portfolio over the course of three months, with a lead in new technology initiatives including Micros implementation and LCD Screen technology
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Corporate Events | Student AssociateThe Madison Square Garden Company Jan 2014 - May 2014New York, Ny, Us- Assisted in the planning and execution of all Corporate Events for the Madison Square Garden Company, New York Rangers, and New York Knicks, including Rangers Casino Night, Garden of Dreams Prom, and Rangers Playoffs- Contacted vendors for pricing and contracting information, providing a cost analysis of products and services- Created and implemented a leadership programming series for all Company interns, in collaboration with Human Resources and the Development Department -
Vice PresidentMain Campus Program Board Dec 2012 - Dec 2013Philadelphia, Pennsylvania, Us- Supported the planning of approximately 15 events per semester, including Homecoming and Welcome Week- Facilitated weekly Executive Board meetings, in addition to bi-weekly committee meetings- Oversaw the distribution and maintenance of budget funds and fiscal planning, working with a budget of $500,000- Achieved the promotion of Vice President after serving for two years as On Campus Events Co-Chair -
Student Conduct Board MemberMain Campus Program Board Jan 2012 - Dec 2013Philadelphia, Pennsylvania, UsI sit on the hearing committee of Temple's Student Conduct Code Board. When a student does not comply with the code, they are seen by the hearing committee to determine their sanctions.
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On Campus Events Co-ChairMain Campus Program Board Apr 2011 - Dec 2012Philadelphia, Pennsylvania, UsWorking with the Office of Student Activities, I plan events for the student body. Along with my co chair, I am in charge of planning approximately 10 small-large scale events. Recent Events Include:Comedy Show, Starring DeRay Davis and Key & PeeleLecture, featuring the OnionSpa EventPep RallyGlow in the Dark EventBattle of the Best
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Intern, Visitors OfficeThe White House May 2013 - Aug 2013- Assisted staff in the planning and execution of official White House events, including the 4th of July Celebration on the South Lawn and Sports Championship Celebrations for the Baltimore Ravens and Louisville Cardinals- Served as point of contact for congressional offices and White House staff regarding tour requests and inquiries, corresponded with all 541 congressional offices in the management of the White House Tour System- Staffed private tours of the residence for Wounded Warriors and VIP guests of the President and First Lady- Developed a leadership programming workshop series for interns within the department, which aims to encourage and foster leadership skills
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Event Planning InternNational Ms Society Jan 2013 - May 2013Denver, Colorado, Us- Served as spokesperson for the MS Society by speaking at the MS Walk and through print, television, and radio interviews, working to promote the event and the mission of the Society- Coordinated the 2013 Lehigh Valley MS Walk, which raised $250,000 with 3,000 participants, by encouraging corporate sponsorship, activating those living with Multiple Sclerosis, and developing relationships with local community members and businesses- Corresponded and liaised with new and returning participants in order to increase donations -
InternGreat Wolf Lodge May 2012 - Aug 2012Chicago, Illinois, Us- Rotated through all departments, including Front Desk, Aquatics, Housekeeping, Food & Beverage, Human Resources, and Engineering, to learn how each functioned and how they collaborated to achieve financial goals- Conducted a research study about employee satisfaction, polling over 500 staff and managers- Presented and suggested recommendations to property managers to increase employee satisfaction, which were implemented and helped achieve Lodge of the Year Award -
Promotions CrewLehigh Valley Ironpigs Mar 2011 - Aug 2012Allentown, Pa, UsI am involved in various promotions before, after and during games. This position involved a high level of customer interaction on and off the field. I am often seen escorting mascots around during appearances. -
Customer Service AssociateWawa, Inc. Jan 2009 - Jan 2012Wawa, Pa, UsMy job is to ring on the register, sell tobacco, and assist customers in any way possible. I occasionally work in deli, making sandwiches and preparing coffee.
Amy Franks Skills
Amy Franks Education Details
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Temple UniversityTourism And Hospitality Management
Frequently Asked Questions about Amy Franks
What company does Amy Franks work for?
Amy Franks works for Jll
What is Amy Franks's role at the current company?
Amy Franks's current role is Workplace Experience Lead at JLL.
What is Amy Franks's email address?
Amy Franks's email address is ab****@****ine.com
What is Amy Franks's direct phone number?
Amy Franks's direct phone number is +161039*****
What schools did Amy Franks attend?
Amy Franks attended Temple University.
What skills is Amy Franks known for?
Amy Franks has skills like Event Planning, Leadership, Customer Service, Time Management, Microsoft Office, Social Media, Powerpoint, Leadership Development, Event Management, Food And Beverage, Project Planning, Facebook.
Who are Amy Franks's colleagues?
Amy Franks's colleagues are Ryanne Pennington, Leed Ap, Adrienne Bell, Aidan Kennon, Jeremy Raley, Samantha Willrich, John Myers, Devon Burke, Chfm.
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