Amy Dunn Email & Phone Number

Fort Lauderdale, Fl, Us

United States

• Developed and led enterprise-wide learning and development programs for all (approximately 1000) associates. This includes professional development interventions, Bite-Sized Learning seminars, an on-demand training library, as well as 1:1 professional coaching opportunities resulting in enhanced professional development skill sets in a variety of areas and increased employee retention.• Designed, implemented and led a multiple-level leadership development program for supervisors to executive leaders enhancing their leadership toolkits, and increased satisfaction scores at the individual team level• Assisted with rebranding/rebuilding our organization's New Hire/General Orientation program. Implemented several process improvement interventions which resulted in a more streamlined and expedited onboarding process. Deployed several data collection processes to assist with reporting and participant feedback.• Partnered with various internal business units (Ex-InfoSec, Compliance, general IT, HR, Communication, Lab) to design, launch and facilitate topic specific enterprise-wide training sessions • Mentored and coached colleagues (up to and including C-suite employees) to help enhance their skill set in various topics pertaining to leadership capabilities and people management, Adult Learning Theories, instructional design, facilitation skills, mindfulness, quality, conflict management, Lean process improvement skills and change management.

Fort Lauderdale, Florida, United States

• Conducted needs assessments to identify areas of opportunity within the organization by partnering with department leaders and reviewing Employee Engagement survey results in order to curate results driven continuing education content. • Assisted with rebranding/rebuilding our organization's New Hire/General Orientation program.• Oversaw Broward Health's non-clinical internship program by assisting college students seeking internship opportunities within our organization. • Led enterprise-wide Leadership Development program by rebranding/updating material, marketing and maintaining current class portfolio, facilitating classes, and partnering with current leaders to offer impactful solutions for their team's development needs. This includes professional development classes for new and seasoned leaders (for both clinical and non-clinical positions) at any level in their career. • Mentored and coached colleagues by helping them enhance their skill set in regard to Adult Learning Theories, Instruction Design, facilitation skills, conflict management, and process improvement.

Fort Lauderdale, Florida, United States

• Managed the designing and implementation of Compliance and Quality Rubrics and the entire Quality Management program for one external and twenty five internal external teams (over 800 employees) within the organization.• Oversaw the monitoring and evaluation of agent’s activities while providing senior level executives with data analysis reports highlighting root cause analysis, current business trends, areas of strength and opportunities, while providing coaching and training solutions to ensure continuous improvement.• Monitored the hierarchy, rosters and administration of the Quality Management Technologies• Facilitated Lean Management Kaizens and training sessions to improve the current state of the business, while bringing future state goals to fruition. • Developed and delivered Quality training modules in new hire and continuing education environments resulting in better retention of material and higher retention of staff.

Miami/Fort Lauderdale Area

Part Time-Virtual English Coach/Tutor

West Palm Beach, Florida Area

*Designed, developed, maintained and facilitated a formalized training program which included continuing education and new hire education for all employees which resulted in increased productivity of staff, retention of staff, and revenue for the company.*Identified strengths and areas of opportunities for each admissions agent, developed and delivered monthly personalized professional development plans which led to professional growth and productivity with agents.*Initiated several operational changes including but not limited to: designed and implemented a call-qualifying team, developed formalized coaching and training initiatives, spearheaded healthcare knowledge training initiative in line with companies growth plans, collaborated with company executives in new business ventures with new clients/schools .*Developed several structured admissions scripts for communication with prospective students which resulted in recognizable increase in staff productivity. *Developed all training materials including, (but not limited to) training manuals for the admissions and academic departments, IT user guides, all sales tools/cheat sheets, e-learning retention activities, etc.*Responsible for monitoring/grading and reviewing 40+ calls/month to verify compliance with federal laws*Designed, maintained and updated company’s Intranet.

E-Campus-Fort Lauderdale

*Established and maintained a formalized training environment for New Hire training graduates resulting in better retention of staff and increased productivity of new counselors. *Developed and facilitated an interactive training modules for over 200 employees at a Keiser-wide retreat *Represented Keiser University in Educational/Career Fairs in which candidates for employment, as well as candidates for Keiser University degree programs were recruited. *Mentored and coached New Hire Admissions Counselors to successfully meet and exceed their expected metrics and prepared them for success their permanent teams.

*Established and maintained a formalized training environment within business units resulting in a significantly higher retention rate of staff. *Designed and maintained all training materials for New Hire and Continuing Education Sales Training. Materials included but were not limited to: curriculum development, training manuals, PowerPoint presentations, edutainment activities, quizzes and exams, policies and procedures, e-learning activities, sales scripts, boot camps, and refresher courses.*Facilitated all New Hire and Continuing Education training classes for B2B and B2C divisions, international sales divisions and virtual sales divisions.*Implemented a dynamic coaching environment that started with Coaching the Coach (Executive Coaching) and resulted in better retention of staff and considerably better production. *Mentored and managed other successful coaches and trainers. *Developed, delivered and maintained all of the department’s Standard Operating Procedures and Codes of Conduct. *Assisted in interviewing potential candidates for Admission Advising positions; on-boarded and processed payroll for all New Hires, provided disciplinary action and/or dismissal of advisors in the classroom setting

*Consistently exceeded all monthly sales quotas.*Mentored, coached and trained all new hires.*Accountable for quality control and store inventory, customer service and facilitation of general management responsibilities.

*Consistently exceeded all monthly sales quotas.*Mentored, coached and trained all new hires.*Accountable for quality control and store inventory, customer service and facilitation of all management responsibilities.

Mbsr-Mindfulness Based Stress Reduction Certificate, Mindfulness

MBSR teaches "mindfulness," which is a focus only on things happening in the present moment. Mindfulness is a time to purposefully pay.

Green Belt Certification Program, Lean Management

Lean management is an approach to running an organization that supports the concept of continuous improvement, a long-term approach.

Master'S Degree, Educational/Instructional Technology, 4.0

Master's Degree of Education in Instructional Technology for Adult Learners in Corporate Settings

Bs, Majors-English And Educational Psychology Minor-Spanish

Activities and Societies: Tau Zeta Phi-Charitable Sorority

Certificate, Six Sigma Green Belt