Project Management, Consulting, and Reporting» Develop and support weekly, monthly, and periodic reporting templates» Maintain and report out project metrics» Produce slide decks for initiativesAnnual Evaluation Program» Annually refine self-evaluation survey, build new Roadmap subplan templates, update Guide, Survey Tool, Wiki, brief Component Office staff, track response progress, field questions, develop Annual Component Office and CBP-wide Maturity Reports» Developed and implemented new program to evaluate the Records and Information Management (RIM) Maturity of CBP’s 30 Component Offices including Evaluation Questions, Survey Tool, Completion Guide, Maturity Reports, Briefing Materials, Roadmap subplan templates to support program improvement, Roadmap WikiPolicy Development» Refined and finalized CBP-wide RIM Directive, revised and edited CBP-wide RIM Handbook, supported multiple review cycles at different levels of the agency, obtained final approvalRecords Scheduling and Retention Analyses» Review IT systems and business functions to determine what records are/should be created, map records to existing approved schedules, provide retention information for Privacy Threshold Analyses» Develop new and updated records schedules unique to CBP mission» Coordinate with component offices, system SMEs, and NARAAnnual File Plan Review» Update file plans to new General Records Schedules transmitted by NARA» Coordinate with liaisons to modify the file plans to meet current business needs» Progressively improve file plan requirements to reach 36 CFR complianceRecords Inventory and File Plan Finalization (completed Dec. 2015)» Helped complete CBP-wide inventory of all non-system records by target date» Coordinated with liaisons of CBP’s 16 offices to reconcile submitted data» Created file plans for each office to the division level» Received approvals from executives in all 16 offices for file plans» Trained custodians to execute inventory

• Administered research appointments, answered reference questions, maintained e-mail accounts, calendar, update social media sites• Cataloged historical records into Maryland State Archives' Archives of Maryland software• Created e-publications for digitized records• Webmaster• Project Manager for the Baltimore Symphony Orchestra record collection (790 linear ft. processing)• Volunteer coordinator

• Cataloged monographic materials utilizing AACR2, ISBD punctuation, US MARC formats, Library of Congress classification, using Voyager • Cataloged all juvenile materials, Dewey Decimal classification • Trained and supervised work-study students • Withdrew library materials and maintained withdraw statistics

• Assisted with all circulation functions in Horizon library system (check in and out of books, shelving)

• Assisted with all circulation functions in Horizon and Voyager library systems (check in and out of books, shelving, shelf-reading)