Amy Boyte Email & Phone Number

Rockwall, Texas, United States

Processed incoming dealer & end user orders. Provided part numbers, pricing & availability both via email & over the phone. Processed warranty orders & returns. Created RMAs, issued refunds and account credits as needed. Viewed unit schematics to determine parts needed for repair. Managed a team, conducted interviews, trained them & preformed monthly evaluations. Worked from home for over a year without supervision. Transferred incoming calls to the correct departments, & took escalated… Show more Processed incoming dealer & end user orders. Provided part numbers, pricing & availability both via email & over the phone. Processed warranty orders & returns. Created RMAs, issued refunds and account credits as needed. Viewed unit schematics to determine parts needed for repair. Managed a team, conducted interviews, trained them & preformed monthly evaluations. Worked from home for over a year without supervision. Transferred incoming calls to the correct departments, & took escalated customer calls. Created a list of part weights to use when creating shipping labels, as well as created a folder for all item pictures for customer reference. Created a way to keep track of returns and out of stock orders. Informed management of parts that needed to be ordered. Shipped via UPS Campus Ship, domestically & internationally and shipped items via LTL freight, both domestically & internationally. Provided customers with invoices and tracking, order confirmations and receipts. Requested to management to create an online ordering portal, which was then built & implemented. Provided credit card authorization forms and receipts to accounting. Utilized SAP, 3CX, Outlook and Microsoft Office, daily. Show less

Gatesville Texas

Handled all incoming & outgoing offender and departmental mail & delivered to respective parties. Inspected mail for contraband, ensured all photos, book/magazines were approved to be in the unit. Logged all legal documents, answered customer calls, and completed safety training to be able to work in the unit.

Bozeman, Montana

Maintained a multi-million dollar inventory. Handled shipping and receiving freight. Kitted work orders & delivered to the correct teams. Emailed clients and vendors. Cleaned & labeled all incoming parts. Completed multiple inventory counts each month & maintained accuracy while multitasking. Filed documents, created a list of company purchased, non-inventory parts in Excel, where team members could check items in/out as needed, and we would still maintain an inventory count for them. Was ITAR… Show more Maintained a multi-million dollar inventory. Handled shipping and receiving freight. Kitted work orders & delivered to the correct teams. Emailed clients and vendors. Cleaned & labeled all incoming parts. Completed multiple inventory counts each month & maintained accuracy while multitasking. Filed documents, created a list of company purchased, non-inventory parts in Excel, where team members could check items in/out as needed, and we would still maintain an inventory count for them. Was ITAR certified. Picked, packaged and shipped customer orders via UPS, domestically. Preformed multiple inventory counts a month. Show less

Belgrade, Montana, United States

Maintained a balanced drawer, completed deposits, withdraws, check cashing, bill payments, and cash advances, along with cashier's checks & money orders. Responsible for both opening and closing the bank. Worked in a grocery store branch, as needed, without supervisors onsite. Held a company meeting once a month. Assisted customers in person and over the phone.

Gatesville, Texas, United States

Worked as a third-party provider for TDCJ, enrolling offenders in voice biometrics to be able to make calls. Rotated between 3 different units each week. Ensured offenders had correct ID badges, and that they used their proper name when enrolling in the voice biometrics. Enrolled, and re-enrolled offenders and explained the rules & regulations to them & their family members. Preformed monthly preventative maintenance inspections on the phones in the unit. Turned in detailed reports of the… Show more Worked as a third-party provider for TDCJ, enrolling offenders in voice biometrics to be able to make calls. Rotated between 3 different units each week. Ensured offenders had correct ID badges, and that they used their proper name when enrolling in the voice biometrics. Enrolled, and re-enrolled offenders and explained the rules & regulations to them & their family members. Preformed monthly preventative maintenance inspections on the phones in the unit. Turned in detailed reports of the list offenders enrolled/re-enrolled and no shows, as well as reports on the status of the phones, and when they needed to be repaired. Worked remotely and was responsible for creating and maintaining my own schedule. Reported to management once a month for updates. Listened to recorded names, to ensure accuracy as well as offender recorded calls, as needed. Show less

I held several positions here- Cashier- Processed cash/credit/check transactions. Propper bagging and loading of cart. Kept area clean & tidy. Assisted customers in locating merchandise. Trained new employees & wrote down procedures to follow.Customer Service- Processed returns and refunds. Completed bill pay and Money Gram transfers/payments. Answered customer calls and transferred to the correct departments when needed. Trained new employees.ICS (inventory control specialist)… Show more I held several positions here- Cashier- Processed cash/credit/check transactions. Propper bagging and loading of cart. Kept area clean & tidy. Assisted customers in locating merchandise. Trained new employees & wrote down procedures to follow.Customer Service- Processed returns and refunds. Completed bill pay and Money Gram transfers/payments. Answered customer calls and transferred to the correct departments when needed. Trained new employees.ICS (inventory control specialist) Preformed daily merchandise counts, made adjustments as necessary. Informed management of out of stock items & items that needed to be ordered soon. Maintained a clean & safe work environment. Set up displays & endcaps, and updated pricing.Truck Unloader- Unloaded merchandise from trucks, loaded pallets and stocked items on the floor. Held a fork lift license, and utilized a pallet jack daily & was being trained on scissor lift. Trained new employees and assisted customers when needed.Bread Packager- Assessed inventory levels daily and baked bread as needed for that day. Stocked floor with new merchandise. Washed dishes, swept & mopped the floor. Assisted in the deli as needed. Updated pricing, decorated cakes, and took customer orders.I also helped in other areas, such as greeting customers, pulling in carts, and processing claims. Show less

Business Administration And Management, General

Diploma

Activities and Societies: FCCLA, Band, Art Club